1. We paid for 2 deluxe suites(confirmed) BUT got 1 deluxe suite and another much smaller deluxe room - I realized this late since this room felt much smaller than the other. We were not informed and no explanation whatsoever!
2. The description on Hotels.com (see screenshot) specifically says 2 private bathrooms, but it actually is 1.5 bathrooms (Marriot website for the hotel shows 1.5) - This is MISLEADING.
I had to book another room on the spot, just for another bathroom. I could only get a room for one night; they were fully booked afterwards.
3. Bathroom in the corner suite was not cleaned well, housekeeping took forever after multiple follow ups- then multiple people showed up to do the cleaning :) They were very apologetic, but you would expect things be perfect at the beginning for a 5-star hotel!
4. I had specifically asked for an extra rollaway bed on extra charges for both the suites - got 1 in the corner suite, upon asking they got one for the other room as well.
5. Heard of the "famous" butler service they have (had received welcome emails as well), never saw anyone, no one answered the phone from the room:(
6. The first day when we checked in - our calls never went through - to front desk, concierge, house keeping , butler service, private dining - no body picked up. I had to go down the elevators from 17th floor to talk to front desk every time I needed something.