2/10 Poor
Feb 15, 2024
Not even if they pay you
On a month-long trip to Vietnam, this was the worst hotel we stayed at.
It starts with the description of the superior room which is false, described as 18 m2, it is no more than 10 m2. The walls are filthy!
The description does not say that the room does not have a window and despite being non-smoking, it smells like a dirty ashtray.
A full breakfast is included in the daily rate, in fact there is a menu where you can choose between a few options. As it was a holiday period, the hotel suspended the service, even though it had already been paid. After a lot of discussion with an unfriendly receptionist, who tried to pay a different amount than what was stated on the reception menu, I managed to get a refund of 3U$ per person, the amount the hotel charges for breakfast, when it is not included in the daily rate.
When we woke up, the bathroom was flooded, as the air conditioning drain spilled onto the bathroom floor!
At checkout I suggested to the receptionist that not having a window is essential information and should be included in the room description. He replied that I shouldn't have taken the cheapest room! What I didn't even do, I took the superior one!
The only positive thing was that we only booked for one night!
Adriana
Adriana, 1-night trip
