Upon arriving, the desk staff informed me that my reservation was cancelled; without notice to us. After we booked the room again, and paid for it, the desk staff told us the elevator was not working. We would have to carry all of our luggage up the stairs. That is no problem, except my wife isn’t able to do that. I feel they should have told us prior to the booking. After we got to the room and unpacked our suitcases, we found out the tv wasn’t working. The desk staff moved us to another room. So we repacked all of our suitcases, we moved to another room. Once there we noticed the restroom floor had water on it. The toilet was leaking around the bottom. Since it was late and we were tired, we waited until Monday to tell the desk staff. She expressed her sorrow but nothing was said about when they would check on toilet. Monday passed, and no help. Tuesday afternoon the manager called our room wanting to repair the toilet. He wanted to relocate us to another room, again. We had already moved once and had unpacked and repacked and unpacked again, so our response was thanks but no thanks. In addition to these problems, the bed and pillows were horrible and the breakfast was less than we’ve normally found at Holiday Inns. Overall it was a horrible experience. Obviously we won’t be staying at this hotel again. Due to our experience, I feel we should be refunded for our rooms or given a credit to stay at another Holiday Inn. Again, this was not our usual experience with Holiday Inn