Received terrible client service. The hotel did not accept my HiltonHonors status because I had reserved on line through a separate site. I had done this before with this same hotel and numerous other Hiltons around the world with no problem. However, this time they explained that it was not possible. I understand rule changes but when someone texted me from the hotel asking about my stay. Instead of sympathizing with my situation and trying to retain a loyal client, I was argued with and treated poorly. They lost me. Poor client service - especially from their follow up team.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 19 日
Was fin
Was fine. The terra e room the terrace is really small and glassed in. The pictures are a little deceiving of how big the terrace is
Gordon
Gordon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Anders
Anders,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 5 日
Sigrid
Sigrid,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 23 日
Amazing
Joseph
Joseph,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 15 日
Zachary
Zachary,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 29 日
Baljinder
Baljinder,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 14 日
It felt very high end and was close to everything
Freddy
Freddy,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 1 日
wilson
wilson,4 晚行程
Expedia真实住客点评
2/10 很差
2024 年 10 月 23 日
Luis
Luis,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 20 日
Service was amazing! I put the "Do Not Disturb" sign because there was not much to clean/change and i reveived a call later asking if I needed anything like more coffee or fresh towels. Such a small courtesy call, but makes the guests feel safe and thought of. Amazing!
Lyubov
Lyubov,5 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 20 日
Philip
Philip,6 晚行程
Expedia真实住客点评
2/10 很差
2024 年 10 月 10 日
Daily rate $360 they don’t even have water in the room!!!!
omer
omer,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 7 日
Charles
Charles,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 3 日
真实旅客
6 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 21 日
Andres Felipe
Andres Felipe,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 4 日
El servicio e instalaciones de primera como todos los Hilton.