Room was dirty with bad smell. After changing room on 2nd day, it's OK but room was smaller than the size I booked, so requested changing again. This final room I used was bigger, but water pressure at washing basin was too small and no hot water supply. Quilt cover was dirty with stain. Staff was very efficient to fix these problems. However, there were still many insects in the room. Overall, this was structural problem so would suggest renovation of all rooms. Slippers
were provided only upon request. In summary, it's hotel structural problem but the staff here is excellent !
WanYi
WanYi,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 22 日
Mojgan
Mojgan,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 5 日
The property had already put into place my upgrade and drink perks So when we got there they were already in place I didn’t have to ask. They were also knowledgeable on providing tourist information and giving directions It was close to hop on hop off stop and other attractions
Debora
Debora,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 15 日
Vikas
Vikas,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 15 日
The check-in service and staff were excellent and very helpful. We received a room upgrade, but unfortunately, the patio door did not close properly, resulting in disruptive noise from Hanoi throughout the night. We were able to move to a quieter room in the back building the following night. While the cleanliness could be improved, as both rooms had dust and marks, the breakfast was good, offering options like French toast and different egg dishes. The hotel's location was convenient, approximately a 15-minute walk to the Old Quarter. The staff were incredibly helpful and attentive to all guests, even assisting with luggage.
Natasha
Natasha,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 10 日
Friendliest staff, wanting to help with absolutely everything ❤️
Edward
Edward,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 10 日
John
John,4 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 6 日
Decent hotel. It’s reasonably clean but can be better. The standard of breakfast was fine but the range was quite limited. The staff were helpful and courteous.
Ernest
Ernest,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 4 日
Nice place to stay
Good service, spacious, clean, comfortable room, good food
John
John,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Michele
Michele,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 11 月 19 日
Fint ophold i den gamle bydel
Fint ophold midt i byen, dog er der ikke særlig støjvenligt på værelset. Dog er personalet super venlige og hjælpsomme, samt et dejligt stort værelse og god morgenmad.
Kevin
Kevin,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 10 月 19 日
Bigger room
Gennie Ann
Gennie Ann,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 4 日
Dit hotel staat op een goede locatie om wandelend de stad te verkennen. We werden door het personeel heel netjes met alles geholpen, het regelen van een bus naar onze volgende stek, vragen over de omgeving, ze waren heel bereidwillig. De deur werd steeds voor ons open gehouden. Iedere dag schone handdoeken. Het ontbijt was wat summier maar prima. Bij de spa heb ik een full body massage gedaan en vond het geweldig!
Het bed was prima alleen de douche lekte wat maar ik heb er geen probleem door ondervonden. Ik heb een fijn verblijf gehad.
Geraldine
Geraldine,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 2 日
SEONGMIN
SEONGMIN,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 7 月 17 日
We had a pleasant stay here. The staffs were friendly and helpful. It's in walking distance to West Lake on one side and Dong Xuan market on the other side. The hotel is dated, but the rooms are spacious compared to other hotels in the Old Quarter. Two negatives would be the very limited breakfast selections and the hot water was scolding hot. There's a potential for children to get burn by the hot water if you are not careful.
SON
SON,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 28 日
Next level service with a smile, always helpful and with excellent english. Be charmed by the lovely girls at the reception area, and really by all the staff.
Allan
Allan,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 8 日
Tout était bien : propreté, emplacement et gentillesse du personnel.petit déjeuner ok
geraud
geraud,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 24 日
Great
Jad a great room on 8th floor with views over city. Loads of space in the room and spotlessly clean. Staff were lovely. Highly recommend
Aisling
Aisling,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 19 日
Great location, great breakfast and lovely staff!
Susan
Susan,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 3 月 3 日
The hotel is clean, staffs are very friendly, location is excellent.
Erhua
Erhua,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 1 日
Nice hotel very good location friendly staff and very helpful
Joanne
Joanne,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 2 月 28 日
Staff was very professional, nice and attentive. Nice lobby, and room was lovely. Breakfast ok. Would definitely stay again!