The location was top notch. The facilities however, were not. Our room in particular. Our shower leaked which caused all the wood work near the shower to be rotted and moldy. The toilet basin was cracked as was the bathroom counter and the bath tub surround. I asked room service for extra towels to deal with all the water on the floor and they never sent any. Food was good but we both found hair in our food. The service was very slow everywhere. We consistently had to wait to be seated, to get drinks, to be served. Not sure if this is just Mexico in general, as this was our first trip. Also, a big bummer was the hot tub was broken and no one told us. Some positives- the food was pretty good, staff was fairly friendly, the views/location were on point and there was always entertainment. (That being said, most days there was a DJ at the pool from 9-6 and it was always loud and bumping- which wasn’t always relaxing.) We did ann excursion through Seek and Go and it was awesome! We saw Chichén Itzá, a cenote and a local town. The excursion was the highlight of the trip. Overall we enjoyed our trip, but will not be returning to stay at Sandos.