We stayed at the resort at the end of March. When we arrive at the resort was beautiful and the staff was friendly. Unfortunately, we had water dripping onto our belongings in our bathroom at 1 AM from the ceiling. We called and eventually after two hours, the situation was revolved in the meantime our clothes were soaking wet and we were exhausted. We were told the situation would be resolved the next day and the manager will contact us as clearly we didn’t feel appropriate that we should pay $1200 for the night and we had hoped that they would clean our what clothing. The next day no one contacted us. No one mentioned a thing later on our way out for dinner. We stopped by the front desk and asked to speak to the manager. A supervisor came out and told us he was aware of the situation and the manager would contact us the next day before we checked out. We heard absolutely nothing. I sent some of my clothes to the laundry as I needed to wear them on the plane assuming that that would be covered by the hotel. I check out we had not heard from anyone in regards to the situation. I asked at that point to speak to somebody as we were fully charged for the laundry, and there was no adjustment on the price whatsoever. The lovely girl at the front desk said there was a manager in the back and she would speak to him. He refused to come out and talk to us after she gave us a $20 discount on our food bill. We were shocked. The management at this hotel was horrible. We will never return
Erin
2 晚行程
10/10
JOSE
3 晚行程
10/10
Claudia
3 晚家庭旅行
10/10
Alejo Hector
3 晚行程
2/10
Virginia
7 晚行程
2/10
This resort is a masterclass in how to ruin a luxury vacation. The front desk might as well not exist - calls go unanswered, requests disappear into the void, and they can't even manage simple tasks like scheduling taxis properly. Their recommended tour guide for Coba was embarrassingly incompetent.
The food? Overpriced airport-quality meals with fine dining prices. And in a country where you can't drink the tap water, they have the nerve to charge for bottled water - something I've never experienced at any other resort.
Need assistance? Good luck. The phone operator ghosts you and your butler is always mysteriously absent. At these prices, the complete lack of service is insulting.
Save your money and go somewhere that actually values guests like Le Blanc. This place is a scam disguised as a luxury resort. One star is too generous.
真实旅客
7 晚家庭旅行
10/10
Ryan
4 晚行程
10/10
Winston
1 晚行程
10/10
Hector
3 晚结伴旅行
10/10
Natalie
3 晚家庭旅行
10/10
Sarah
4 晚行程
10/10
JOSE ANTONIO
2 晚商务旅行
10/10
Great staff and safe setting for family
Brian
3 晚家庭旅行
10/10
Beautiful hotel, great staff, delicious food!
Maria
4 晚家庭旅行
10/10
Hugo
4 晚行程
10/10
Its a very private, self contained resort. The property is beautiful and very well maintained, the amenities including the gym, spa and all the restaurants are top notch. whether you're in the main building or not, its easy to get around , either walking or there are always golf carts to whisk you to your next destination. the adult beach and pool is terrific for relaxing, and you'll always find a great place to lounge.