This resort is a masterclass in how to ruin a luxury vacation. The front desk might as well not exist - calls go unanswered, requests disappear into the void, and they can't even manage simple tasks like scheduling taxis properly. Their recommended tour guide for Coba was embarrassingly incompetent.
The food? Overpriced airport-quality meals with fine dining prices. And in a country where you can't drink the tap water, they have the nerve to charge for bottled water - something I've never experienced at any other resort.
Need assistance? Good luck. The phone operator ghosts you and your butler is always mysteriously absent. At these prices, the complete lack of service is insulting.
Save your money and go somewhere that actually values guests like Le Blanc. This place is a scam disguised as a luxury resort. One star is too generous.
真实旅客
7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Ryan
Ryan,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 3 日
Winston
Winston,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Hector
Hector,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Natalie
Natalie,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
JOSE ANTONIO
JOSE ANTONIO,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Hugo
Hugo,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 5 日
Tanveer
Tanveer,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 2 日
Benjamin
Benjamin,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
David
David,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 24 日
PEDI MI ASENSO Y ME QUERIAN DAR UNA HABITACION QUE VALE MAS BARATA , LES PEDI LA Q SIGUE EN PRECIO
TAMPOC ME RESPETARON LO DEL SPA
JOSE ANTONIO
JOSE ANTONIO,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 21 日
KEVIN
KEVIN,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 19 日
Best hotel experience ever
The location is breathtaking. The property is beautiful and perfectly maintained. The service was above and beyond anything we’ve ever received at a hotel. We’d love to go back soon.
Joshua
Joshua,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 19 日
Cero Recomendado!!!!
El hotel más sobrevalorado, la comida y las bebidas son muy malas, el servicio pésimo, los precios excesivos, realmente no vale la pena!!
Carla
Carla,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 17 日
真实旅客
4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 17 日
Do not stay here!!!
Terrible service!
I ordered and paid for a round trip car service.
On our way back - they ordered us a taxi - why?
We had to pay again out of pocket so a total of $315 just for transportation.
They’ll claim misunderstanding etc but this is unacceptable.
Don’t stay here - book at a place where they have their logistics intact
MAHFUZA
MAHFUZA,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 6 日
Idris
Idris,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Bianca
Bianca,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
Hands down the best hotel I've ever stayed at in Mexico