We booked the same type room in this hotel for a second stay (1 night) on our last night in Portugal. After having a 5 star experience at this hotel the week of July 1 on the 7th floor and diifferent wing of the hotel, we were put in a room on the second floor on the other side that had many issues: noise from street, very small and cramped space, running/noisy toilet, missing bathroom trashcan, missing sitting chair, and hard bed. They stopped the toilet from making noise by disabling part of its important features so it did not work fully, and brought a trashcan for the bathroom. Overall it was very uncomfortable and unpleasant room. Would only recommend hotel if you can get a high floor and room number 26 and above. Not sure I would ever return based on second experience which was certainly not 5 star.