**Ugly start**: This place located in a dingy mostly rural locality. This is where things got really bad for us. We arrived at the property at about 9PM and were greeted with locked gates, 7-9 foot high compound walls and no buzzer/call bell. Also nobody was picking up the phone at the reception. We spent a good 10-15 mins in the dark (and shady neighbourhood) trying to figure if we were at the right location. After 20 mins in the dark we decided to call the hotels.com and ask for a replacement hotel. They were nice enough to start a hotel relocation process going and thats when I get a call from this hotel saying they were out for a few mins and will be back in 5! We decided to wait and were met with an apologetic staff member, supposedly out shopping for breakfast. This left a very bad impression. You cannot leave a hotel locked, unattended and leave guests worried in a locality like this. That experience easily shaves 2-3 stars for me
Well apart from that here is my impression of the hotel:
**Room & Bathroom**:
Good: Clean, spacious well decorated. Ample amount of storage. Good bed.
Bad: No refrigerator or microwave. Hotel in airline flight path, so will disturb sleep.
**Property**
Pretty good actually. Has a good view from the terrace. Great location for breakfast. Its right next to the ocean, no beach.
**Location**
Not great. Feels like a unsafe locality. No good restaurants near. Kind of far from the main San Juan tourist areas.
