It would be better to specify (preferable in written) and inform the guest about the US$25 per day mandatory charge for hotel expenditure. Else, it will create grievances of the guest and conflict with front desk.
The seating capacity of restaurant should be expanded especially during large conference/congress.
Fung
Fung,4 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2023 年 6 月 16 日
Lihsuan
Lihsuan,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2022 年 10 月 31 日
Amenities
Club service is good.
Sylvia
Sylvia,5 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 11 月 19 日
Nice But Expensive
Nice experience. If attend meeting in convention center. This is the only one hotel!
Expensive .
Near Metro.
YI-CHI
YI-CHI,8 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 7 月 7 日
Nice room and great location
AI-CHEN
AI-CHEN,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Loved my stay!
Beautiful hotel in the heart of the action. I would definitely stay here again.
Gregory
Gregory,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Soo Jin
Soo Jin,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
All employees were so helpful . I ask directions to rest room & employee ask if I needed him to walk me to rest room . Long line for breakfast & all I needed was cup of coffee . Hostess gave me a cup just overall great experience .
Vickie
Vickie,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 8 日
A Rocky Start but Got Much Better
I stay here every year when I attend Awesomecon. I have good experiences, and they provide very good hospitality.
This year was a bit of a rough start. I have a pickup truck I valet it in their garage every year & every year the valets sort of panic when they see it until I tell them its 6'10 (garage accommodates up to 7') They pull out their measuring stick which is fine & wait for them to do what they need to.
This year was not a pleasant experience on that front. I pulled up to check in and one of the valets, a smaller woman with dreadlocks started yelling at me in front of everyone that 'that wont fit' and 'you cant park that here'. I was a bit mortified in front of a full inlet of people staring at me to be treated as unprofessional as that as soon as I pulled up. I told her I park here every year and she cut me off and said 'im going to measurer that but it wont fit'! The usual happened and even though she measured my roof in 4 places, it fit... to no surprise. No apology.
The other valet was nice and calmly assured me it was not problem (which i already knew). I went in to check in and she once again came over with the stick to harass my husband who pointed out it was bent 2 inches too short...
At check in, I let them know that wasn't the best experience to pull up to at check in. I got a call back from the manager, he was very kind and said he would take care of things and even upgraded our room. The rest of my stay and the staff were fantastic.
Lacey
Lacey,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 7 日
Bait and Switch
Bait and switch. There was an additional fee added to the room charge I had already paid for. Once I got to the hotel they forced me to pay an extra fee of $30 per day to use for amenities at the hotel. In other words, you have to buy the crazy priced food and amenities at the hotel to use the $30 per day. Furthermore, I stayed multiple days and nobody ever cleaned my room.
Scott
Scott,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 7 日
Pillows were uncomfortable!!! There was a pre-existing stain on the side of the bed upon arrival. The beds were horribly made up (the sheets seemed to have just been thrown on the bed and left). Check-in/check-out was easy and the hotel itself is a beautiful site!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 6 日
All excellent except sole restaurant Anthem in hotel....20 people waiting to just get seated and mgr comes over and walks away and helps wajt on tables and get food together. She said two people called out sick and cant seat people unless they can only be waited on right away....their table. Told this to my husband only when seated finally...we !eft and came back. Food not good.
Rest of hotel terrific in all ways.
Janet
Janet,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
david
david,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 2 日
Ana
Ana,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 31 日
Gavin
Gavin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Andrew
Andrew,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Sheryl
Sheryl,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Kaori
Kaori,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
真实旅客
2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 20 日
Not a great hotel for the average person.
The hotel was okay at best. The clientele there was clearly upscale and the hotel catered to that crowd, which is fine. the only issue was that if you needed simple things like a bathmat to not fall in the shower or a microwave in the room then you were out of luck. My wife and I are both on special diets so we brought or own food and ended up eating it cold. They charged you for everything from parking to wifi. Like I said, great hotel if you don't care about the basics. It's probably a great hotel for some but not for me.