I'd just like to point out some of the people who really made our holiday great,
- Ceser, Leo & Victor - Hideaway
- Dave & Cornelio - Dorado
- Aaron - DC pool team
- Pedro - Ocean Point Restaurant
- Cesar, Gabriel and Sergio - Caribbean Grill
- Adelina & Kevin - Scoops
The service across the site was generally excellent and whilst the hotel is in need some of general renovations (which are scheduled) I fully recommend this property if you are visiting Cancun.
Ben
Ben,11 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 27 日
It was ok.. I feel like the value was ok, but it’s 30 Min from downtown and the Food is ok, but it’s all inclusive… I know it’s suppose for to be remodeled in 6 weeks… Gym was the nice and the pools were cool… It’s definitely more for families..
Ferras
Ferras,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 13 日
Beautiful Hotel
Lovely hotel with plenty of things to do. Pools for everyone to enjoy. Plenty of activities for all ages as well. Only inconsistency was the drinks. Some were fabulous others tastes like cheap alcohol.
ElizaBeth
ElizaBeth,4 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 8 日
Flavia
Flavia,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 17 日
Bien
LETICIA
LETICIA,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 7 日
Disappointed this time around. Could of been better
David
David,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 25 日
Service started bad since Check in. The receptionist blocked by debit card they didn’t offer us to take our bags or even indicate where or how to get to our room. Hotel need maintenance ASAP and the smell of the sewer is really bad. Housekeeping opened my room door without knocking and came in while I was changing.
Diana
Diana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 25 日
真实旅客
4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 13 日
Audre
Audre,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 6 日
Okay, not great- wont be back
Food was not great. Only good thing about spa was hydrotherapy. Alot of staff seem to have attitudes or were rude. Too much confusion about room upgrades. They lied about being sold-out. Butlers were hit or miss. Either you had a good one that communicated or you didnt. No tour, no map, no explanation of services, amenities, nothing. Music was outdated. Bath tub was dirty day 1. Room service took forever. Complimentary bottle was given on last day so had to give away. Not impressed with this resort at all. Elevators were always out of service in main lobby & sports bar staff were lazy & rude. Service took forever or not at all. No one explained diamond club or where office amenties located.
Natalie
Natalie,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
If I were to base our trip off the reviews we would have never went. My husband and myself always book last minute however found limited options this time so last minute we booked hideaway. I can honestly say it was my most favourite vacation to date. ( I have been to Mexico 3 times) the food was absolutely amazing, the ribeye was an actual ribeye. The room was beautiful and clean. Most of the staff were friendly however I did find service was slower and you would get the odd grumpy server but overall I would be back!
Maggie
Maggie,3 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 5 月 2 日
Room service was terrible we waited hours for food and got a call saying do you still want your food they said ok 10 mins waited hours didn’t get it till 12:30 and ordered at 8am. That was one issue the next is that we couldn’t get any reservations for restaurants and I asked other guest they also had the same issue. Then at check out didn’t know there was a whole up stairs with casino and coffee shop. I wish there was someone who can walk you around do a tour or at least give you a map of the place. I would have loved to rate the place a 5 star and would like to try it again the minor issues needs to be fix and it definitely can be a 5 star.
Erica
Erica,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 1 日
We had a great time. I don’t know what all of the bad reviews are for, but found excellent service super clean rooms. The only issue was with check-in which got resolved, but everything else was awesome.
Alexis
Alexis,4 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 30 日
Ning
Ning,3 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 30 日
I was assaulted on the property and got a broken nose and hand. The food was inedible and lost 4 pounds at an all inclusive resort.
Michael
Michael,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Love, love, love I had the best time here me and my partner will definitely be coming back after the remodel!
Patricia Isabella
Patricia Isabella,5 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 28 日
Food is not great, staff is rude, same food options everyday and restaurant are no good none
NICAURY
NICAURY,3 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 28 日
Definitely not going back to this resort. Family resort is right next door and there are obviously too many children that you still have to deal with if you are going towards the dining restaurants or near the main lobby
Debbie
Debbie,2 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 28 日
Nice place to stay. Had bad experience with the lock box.
Alexis
Alexis,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Jairo
Jairo,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 27 日
This place has no straws. Under construction. Terrible service. Beautiful place however.
Sarah
Sarah,7 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 27 日
Don’t expect to get a “ocean view” room when booking a room. You’ll get tricked and get a partial room instead. Also, I had requested a king bed way before my trip and I ended up getting two double beds instead. False advertisement at it’s finest.
Michelle
Michelle,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 26 日
Food was very good for being an all inclusive. Drinks could have been better but I’m also not big on mixed drinks in general. Diamond club didn’t seem like it was worth the extra money. We didn’t feel like we for anything extra from it.
victoria maria
victoria maria,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Kaivon Avalos
Kaivon Avalos,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Don't listen to the people complaining. I had a wonderful time. The buffest is really all you need the food there is amazing. I also ate at the Hunter's steakhouse which was amazing as well. The room are big and beautiful and there are many areas to just sit bk and relax all over the property. You feel safe on the resort and there is always entertain or something to eat everywhere you turn. My only complaint is I wish they had night entertain on the adult side of the resort and that the adult swim up bar closed later, other than that I would definitely stay here again.