The staff as requested excellent. The woman who checked me in was very professional. The issue is the location. Basically it is next to a Tesco. This Tesco has deliveries 24 hours per day. 1.30 am and it sounded like someone was trying to smash the hotel door down. It was a large truck unloading metal trollies full of food. This was so loud and went on for an hour. Then at 5.30 am the same thing again.
Peter
Peter,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
Kim
Kim,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Great Location.
Lovely small hotel, right by the train station and night life, clean and cozy. Free continental breakfast or well worth to upgrade for a nice cooked breakfast for £10.50.
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 13 日
Please refurbish
The room its self was clean but it needed renovating. The bed was made of who knows what and I actually scraped my leg on it as it was rough. The walls has cracks badly filled and some brackets in for a bedboard that had fallen down. To think they are still charging full price for this is a joke.
Rosie
Rosie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 10 日
Denva
Denva,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Hidden gem with character
Brilliant boutique hotel, friendly staff, comfy bed! Only stayed one night but would happily stay for a week!
Amelia
Amelia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Mark
Mark,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 13 日
Beware if you are disabled.
Just wanted to tell you of my experience with this hotel. Travelling back to newcastle my husband who has terminal cancer took unwell. I booked this hotel with about 40 minutes before arriving. After driving around we could not find it so I rang them. I was informed that you have to park at the station then walk through to the hotel. Really, no mention of this on the website, so due to my husband not being ok to walk unaided, having our daughter who is autistic and luggage this was not an option. So I asked for a refund. I was told i had to take it up with hotel.com. On contacting them I was told this was not the case. So I am penalised because they are not disable accessible and out of pocket. I then had to pay for another hotel. I have emailed regarding a refund but no reply. Absolutely disgusting customer service.
Lynn
Lynn,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 2 日
Graeme
Graeme,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 26 日
Josimar
Josimar,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 18 日
andrew
andrew,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 10 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Great value
Was upgraded to a great family room with a view of the Castle. The room and hotel had character I wasn’t expecting. Great central location including for the station.
Sam
Sam,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Jackson
Jackson,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 19 日
It was smelly as i when up stairs no toilet in room, mold in bathroom, kettle but no cups and no water not safe for a woman on there own, never staying there i wouldn't recommend anyone to stay, i would love to put some pictures on the review it was DIRTY. Never again.
Natalie
Natalie,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 30 日
Comfortable beds and greta friendly staff. Two minutes from walking train station is a huge plus point. Decent continental breakfast included. Will defo stay again
Sadrul
Sadrul,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 8 日
Great service, easy check in and everything explained to us from the lovely lady behind the bar, would definitely stay again
Lee
Lee,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 21 日
Lovely staff , amazing location , room and
en-suite was perfect and had everything
Charlie
Charlie,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 6 日
Very handy for trains station.
Easy walk down canal to city centre
George
George,1 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 10 月 10 日
You need to ensure you have your key! No support after 2100 unless you wrote the emergency number down.
Mark
Mark,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 19 日
Great hotel in good location
Everything was good abiut our stay at the Bentinck. Quiet, comfortable, clean, welcoming and unexpectedly continental breakfast was included in the already reasonable price.