I recently booked a 4 night stay at Hotel Carlota while traveling with a group of friends. Upon arrival I was informed that the "suite" that I had booked was not the room that I would be getting because the ticket that the hotel had received was for a standard room. We were shown the standard room and it was tiny. I returned to the desk with my hotel.com confirmation which clearly stated "suite" on my confirmation (I believe I initially paid $60 or so per night more for the upgraded room) but was told again that they have me in a standard room. They were happy to "upgrade" me to a suite for an additional amount (around $255 USD for my stay) which I finally gave in on because we had been traveling all day and had dinner plans. No customer service options with hotel.com and no help from the hotel. First time that this has ever happened using hotels.com but it was very obnoxious.
Michael
Michael,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Excelente sensación de estar en el jardín de tu casa.
Miguel
Miguel,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Manuel
Manuel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Ernesto
Ernesto,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
Charles
Charles,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 4 日
Hotel bonito y básico bien ubicado
El servicio es bueno
La regadera es muy inestable en la temperatura (cuarto 105)
El lugar es bonito y bien ubicado
Lo mejor que tiene es su alberca
El estacionamiento cierra 10 pm por si tienes planes más tarde no conviene
Karla
Karla,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Todo
Cristina Guadalupe
Cristina Guadalupe,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 1 日
Hugo
Hugo,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Excelente todo
Janet
Janet,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 29 日
The staff was friendly, and the room was very fine. However, I woke up to a roach in my room one morning that I made to kill. They staff came to clean my room and left the dead roach by the door. Besides that everything was fine.
John
John,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 26 日
Would stay again
I recently stayed at Hotel Carlota for a weekend trip. The hotel itself is very clean, modern, and rooms are spacious. All the staff members were friendly and helpful!! A plus is hotel parking is free. My only complaint is I got a room facing the street which was very noisy. You could hear neighbors and cars the entire night. However I believe moving rooms could help with this. Overall I would stay again!
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 23 日
A/C unit not working properly, and the room was hot all night.
JORGE
JORGE,1 晚商务旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 21 日
I like the ubication, walkable area and security. I dislike the room installations, the AC is really noisy and the bathroom plumbing is in bad conditions.
Arturo
Arturo,3 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 19 日
Alfonso
Alfonso,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 10 日
Lo bueno: la ubicación es muy buena, cerca de todo y rodeado de múltiples servicios aunque en la esquina hay vendedores ambulantes. El servicio y atención al huésped es de primera calidad y el lugar está muy bonito.
Lo malo: el techo del baño estaba bastante sucio, el WC que escogieron es muy bonito pero muy desafortunado a la hora de usarlo y si les gusta dormir a obscuras al 100, no lo lograrán.
ALESIO RICOY
ALESIO RICOY,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Muy cómodo
monica
monica,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Small but perfect to stay
Manuel
Manuel,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Really good hotel to stay. But need to work with the WiFi on the rooms.
Gustavo
Gustavo,2 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Great hotel and super chic
Great hotel, clean, super chic
Nelson
Nelson,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Manuel
Manuel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Una joya. Hotel MUY bonito, las habitaciones son tipo boutique, todas diferentes
La Alberca, el Bar, pero sobre todo el Restaurante y el servicio de todo el personal, impecables!