We have stayed many times at Atlanta Residences. Excellent location for us to get around the city and see family. Room is great and laundry with dryer is a huge plus. Overall, been here about 10 times and will return.
I had a comfortable stay while I was there.
Staff's kindness and quick responses👍
This is a hotel I want to visit again.
JINAH
JINAH,3 晚行程
已验证
10/10 绝佳
2025 年 2 月 26 日
Very good service from staff! Even helpong golf reservation. Good hints of near by restaurants. Nice shop in downstairs, open 24/7.
Breakfast delivered to room, very tasty.
I will be back!
Arto
Arto,3 晚行程
已验证
6/10 不错
2024 年 3 月 6 日
Good location. Great amenities. Bed is unfortunately very uncomfortable though. Also the adjacent beer garden plays very loud music in the evenings but it stops at 23:00
Sarah
Sarah,4 晚行程
已验证
4/10 一般
2024 年 9 月 24 日
Staff at this property are amenable and obliging but just cannot deliver basic services. I travel frequently in Vietnam and have never stayed at a property with Faulty Towers levels of ineptitude like the Atlanta Residences.
Upon check-in my room had a broken window meaning the window could not close. Not good for rainy season in Hanoi with the mosquitos. They did change my room, but the new room still had hairs in bath and sink from either the cleaner or the previous guest. There were small baby roaches observed in the bathroom (not uncommon for the tropics but given their size) that means there is an infestation somewhere inside building.
In the new room the staff didn’t know how to log into the internet (no instructions were given or in their notebook explaining the room). Staff logged my device onto the adjoining room meaning that coverage would drop if you were in the kitchen or bedroom. He said he would come back to fix but never did. 2 days into my stay staff got back to me as I responded to Hotels.com ‘How was your check-in’ survey.
Breakfast was a constant muddle. Even though they have a paper to mark which items you want they could just not get the order right. Not once in 3 days. What’s worse is that when I needed to leave early for work, breakfast arrived 10 minutes late and when I wanted to sleep-in on my day off, they brought it 2 hours early. Note the breakfast is just them ordering from the local noodle place outside and not made in-house.
Richard
Richard,3 晚行程
已验证
10/10 绝佳
2019 年 5 月 2 日
Big apartments great value for money
This was a great choice for me. I wanted a place with a gym and self service laundry and NOT smack in the middle of old quarter (but still in a convenient location) and Atlanta Residences was perfect for those things. Each apartment was quite spacious - I really like the big wrap around couch. Very easy to reach both Old Quarter and Tay Ho from this area. It wasn’t super modern but it was clean and comfy and the staff was great! Would stay here again.
Julia
Julia,9 晚行程
已验证
8/10 非常棒
2019 年 1 月 23 日
綺麗でお勧めです。
takayuki
takayuki,2 晚行程
已验证
8/10 非常棒
2019 年 1 月 22 日
하노이 출장에 좋은 레지던스.
하노이 출장시 애용하는 레지던스. 같은 가격의 호텔보다 넓고, 편안함. 단, 주위에 별로 이용할 식당이나 편의시설은 부족함. 그래도 출장시 지내기는 매우 좋음.
We checked in and the room was a different room that we had reservations for. They did not speak almost any english so they could not understand this and told us to wait until the next day to move us. (it was 9 pm). Then we discover the room was cover in small bugs. EVERYWHERE. The air conditioner doesn't work properly. Then the mattress was the worst ever. Complained about this, they changed the mattress at 9 am. But it was identical. The pillows were super small bags of old cotton balls. And they said they only had this kind. We had to move to another hotel that day or our vacation would be ruined. They agreed to give us our money back and only charge us for one night if we left before 12 (it was 11am). They did not want to give us a receipt or anything written down, and since they spoke no english it was impossible to do anything about it. (now we only have emails from the property manager as proof).
It has been a month and we still haven't gotten our money back, the property manager, Tran Thanh Tu, keeps making excuses and sending emails to Agoda, when we keep explaining that we made the reservation via Hotels.com.
I have called the hotels.com customer service, but it has not been solved yet, hopefully I will get my money back :S
Andre
已验证
10/10 绝佳
2018 年 2 月 12 日
The most comfortable way to see Hanoi
An impressive team. Comfortable stay From our first arrival we felt at home The apartment was a haven from the bustling streets spacious and well equipped. The manager and ALL her staff helped us feel wecolme and cared for. I cannot fault anything We will try to return. Hopefully travellers that follow will be respectful and nice so things do not become spoilt.
Julian and Sarah
Julian and Sarah,6 晚行程
已验证
8/10 非常棒
2018 年 1 月 1 日
Good for family to stay long peorids
Big size with reasonable price. You can laundry by yourself and washig merchin including drier fuction that is so important in Hanoi because the weather is humid.
베트남의 호안끼엠 주변에 많은 숙소를 가봤는데, 이곳 호텔은
시내와 일정거리가 떨어져있고 주변에 편의시설 및 먹거리도 많아
휴식을 위해서 아주 좋은 장소라 생각됩니다.
추후 휴식을 위해 가족과 같이 가기에도 좋을 것 같아요.
직원들의 서비스도 좋고, 음식도 해 먹을수 있어 좋았어요.
I recently stayed at the Atlanta Residences and was delighted with the facilities, location a d most importantly service. The manager Tran Thanh Tu spoke perfect English along with most of the staff. They were extremely friendly, welcoming and helpful. The manager even drove me to drop off my laundry and negotiated the price down for me! Recommend staying here vs. the typical big name hotels for more personalized service in a well off but more local setting.