The location is fantastic, with the mountain on one side (good for at least a full afternoon of exploring with the zoo, cable cars, fenicular, Japonese garden, walking trails, etc) and a lively area of downtown a few minutes walk in the other direction (South America's largest sky scraper, many restaurants and bars, very walkable area). I felt safe walking day and night. The staff were very helpful and friendly. The pool looked nice, but was too cold for swimming (nights are cold; days are hot). The breakfast was fantastic. Bit pricey, but would stay again and recommend to others.