The staff members are really helpful, nice and enthusiastic. The location is very good that it easily accessible to other places like the theatre, restaurants and the lake.
I should praise the male staff who helped us carry our luggage up and down some steps in the front door of the hotel. He also helped us talk to a grab driver who almost refused to drive us with our box of souvenirs. Thank you very much!
Zoe
1 晚结伴旅行
8/10
Good
WEN CHE
1 晚行程
8/10
Chi Ying
1 晚结伴旅行
10/10
Great service. Thanks to all the staff. The hotel is your good choice if you stay in Hanoi.
The staff are very kind and helpful.
The room is very clean and tidy.
One word only ........ Excellence.
Eric
4 晚行程
8/10
附近還算安靜,服務也非常好,只是飯店與餐廳有點小~~
Yu Hsuan
1 晚浪漫旅行
10/10
CHAOMING
1 晚商务旅行
10/10
George
1 晚行程
8/10
旅館狀況不差,人員服務很熱情
YIN CHIEH
1 晚浪漫旅行
8/10
Hanoi Emerald Water Hotel & Spa is a nice hotel and has good location in Hanoi old town. I stayed in a Deluxe Double room and it's decent and clean. The room space is sufficent. Wifi speed was good. Breakfast was also very good and I could ask Iced Vietnamese Coffee to be done for me, not just normal hot coffee. The only things I want to ask more would be welcome fruit (if possible) and bigger TV screen in the room (the TV set was too small from my point of view). Overall, this hotel is definitely in my list and I will stay again during my next Hanoi trip.
真实旅客
3 晚商务旅行
8/10
Nice location, friendly staffs
Kim
1 晚行程
10/10
Room is clean and new! All staffs are sweet with 5-Stars service and let you feel like home! Also I like their fresh mango juice when I check in. If I come back Hanoi, I will stay here again