6/10 好
2025 年 6 月 5 日
The hotel premises and the views were really amazing. And the service was very good. Unfortunately our room had a bug infestation (gnats and ants) which was pretty gross. It was mostly in the bathroom but they spread all over the place including our towels, toiletries and bed. They did clean them up but unfortunately they returned the next day.
In consideration of the bugs, the manager comped a dinner for us which was a nice gesture, but the dinner wasn't particularly good despite the beautiful views from the dining area. Overall I'd say the hotel location and views were gorgeous and the staff was very friendly and generally very helpful but for how they are positioning themselves and what they are charging $500+/night) I think the bugs in the room and the response missed the mark a bit. I think an adjustment on the room rate would have been a more appropriate gesture in light of the bugs
Maxmillian
Maxmillian,4 晚行程
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