Tout a été merveilleux dans cet hôtel la réalité est encore mieux que sur les photos
HANTSCHOOTTE
HANTSCHOOTTE,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Kristin
Kristin,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Top notch service
Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.
Maisam
Maisam,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 3 日
No limpian adecuadamente las habitaciones. Los vasos de consumo del restaurante del hotel no los recogen, y si hay una envoltura de algo a un lado de un empaque, tampoco.
Karen Alejandra
Karen Alejandra,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 30 日
바다를 바로 볼수있어 좋았어요. 좋은 추억쌓고 갑니다
sangil
sangil,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 12 日
Ideal for a romantic getaway
The room was amazing, huge and comfortable, and was very clean.
Breakfast is also good.
Hotel offers kayaking and other activities for free.
The pool is not so big and there are no chairs at pool area.
I didn’t like the location. The beach where the hotel is located was not so beautiful, and you have to take a pretty bad unpaved road to get to the hotel.
Ludmila
Ludmila,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Edwina
Edwina,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Lori
Lori,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
I was so lucky to have a beautiful view and the ocean was just there just for me and my Family. I love this place, and was so Lucky to find this Beautiful place.
Hermoso! Me Fascinó, puedo volver ahora mismo si mi tiempo me lo permitiera.
Venus
Venus,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 15 日
We loved the property and service. We ate at the restaurant the first night. I had a hamburger and fries. During the night I woke up feeling very sick and soiled the bed linens. The hotel charged us for the bed linens at checkout. This was very disappointing further considering why I was sick.
Darren
Darren,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Claire
Claire,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
My sister recently stayed at Cielo Maya for a week & loved it!
Ashleigh
Ashleigh,6 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 14 日
Buenas instalaciones solo que la zona de playa muy rocosa
Miguel
Miguel,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 12 日
The architecture of the hotel is unique, excellent exterior design. The room is really spacious, with interesting interior design, large bathroom with both a shower and jacuzzi tub and all the necessities needed for after the shower. Plenty of towels, no need to bring your own for the beach. The restaurant food was really good and the staff very helpful. Very clean in and out of the room. The property has its own beach with chairs, bean bags and kayaks. I would gladly go there again. The only negative I have is about the area around, the road to the hotel is very narrow, bumpy and there was a construction work in the neighboring property with quite some noise during the day.
Katia
Katia,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 12 日
A great stay. Staff were excellent. Isaac was especially helpful
Jerome
Jerome,13 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 7 日
My boyfriend and I had the best time here! The staff was amazing, there was a lot to do nearby as well 10/10 would recommend
Erikha Amaliz
Erikha Amaliz,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Highly recommend this stay
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
Meredith
Meredith,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Quiet, safe, beautiful beach access, free breakfast (made to order, and great options), friendly staff. This is an absolute gem.
Only concern we had was:
1. Water temperature (you may not get hot water for shower from time to time)
2. Power Outage (the Tulum infrastructure is not yet developed, this can be experienced elsewhere in Tulum)
Would definitely recommend the stay here!
Jian Bin
Jian Bin,7 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 5 日
bel emplacement front de mer a l ecart de la zone hôtelière principale. Mais plage / cote peu protégée et exposée au vent. Pas de baignade possible comme a beaucoup d endroits autour. Coupure électrique de la zone. Petit dejeuner moyen.
francois-xavier
francois-xavier,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 1 日
My experience at this hotel & criticism hopefully helps them because it has the potential of being a 5 star hotel.
The hotel is small but has a charming rustic and peaceful environment so if you’re looking for a place to relax & get away from the craziness of city life this is perfect. I was very happy to receive a welcoming note and a bottle of bubbly to welcome us! The staff is very friendly and attentive specially Virginio & Juan they were extremely helpful along with the front desk agents which unfortunately I forgot their names.
I celebrated my wife’s birthday with a private romantic dinner at the dock which was spectacular in every way, the service from Virginio was wonderful and the food was exquisite starting from the Cielo Maya Salad, the carrot soup, the filet mignon/shrimp to the coconut flan!! Just delicious & perfect!
The only complaints I would give is for housekeeping to be more aware of the amenities that should always be replaced in the rooms such as water, coffee, cream, and or any of the bathroom essentials which could bring this hotel to a higher level. I had to be requesting many of those items on daily basis and I don’t think that it was due to lack of gratuity because I was leaving it daily.
On our last day we ordered room service & unfortunately the food arrived uncovered and cold,I ordered a ribeye & the one we got was an overcooked weird piece of meat mostly fat looked microwaved cooked so disappointed! I’ve worked in luxury hotels & restaurants
Procoro
Procoro,6 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 31 日
Breakfast was very good. But extra for oranfe juice and chicken was extra.
Room AC was very loud but it worked good. Great sea view.
The beach was horrible. No place to walk. The whole front was packed with seawee.. steps foe pier to the water which was very slippery. The front desk staff was excellent. We felt safe throughtout the area. Overall Tulum wasnt as good as i thought. Would never come back
Christopher Joseph
Christopher Joseph,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Thanks for the amazing stay my girlfriend loved it for her birthday!!!
James
James,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Hotel staff and food great.
Community needs a lot of work around the resorts
Tulum the city needs mass work and a new since of pride not their.
Run down mass poverty needs excellent city management does not exist