first following a nightmare drive to hotel due to HS2 work around Birmingham I arrived to find the booking was for the following day, I admit I should've double checked but certain I originally put as planed 8th as my night there however when I arrived receptionist who was very nice explained they were full for the night and in fact full for most of week, felt no issue with me cancelling as they would fill room, I left hotel could not find accommodation so went back home a 140 mile journey, I tried and better tried to get through to you and was totally unable some should register on your system but kept saying link lost, so now lost as the whole trip was ruined and have been a customer of yours for many years, i have done a basic review as the only thing positive was the receptionest.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 2 日
My stay
Very nice but breakfast didn't start till 8 it should have been a bit earlier as i had to leave 07.15
Terry
Terry,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 11 日
Sarah
Sarah,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 6 日
Ok stay
Rooms are freezing and heater is too small for the room.
Bathroom door didn’t even close or lock,
Bed was too soft for my preference but sleep ok
Tracey
Tracey,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 2 日
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 23 日
Budget hotel
The staff were nice , it served its purpose , could do with new carpets in the room as filthy and carpets were old around so it looked scruffy . Breakfast was nice , didn’t think it was necessary to charge £10 to stay in their hotel car park since it was in the middle of nowhere . It’s an ok hotel , it was fine for a few nights . Think it’s a little overpriced
Kelly
Kelly,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 17 日
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 8 日
Krzysztof
Krzysztof,4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 6 日
Stay away from here
It was a discusting hotel, with so many things wrong, I contracted food poisoning on the first night, the bed was awful with springs coming through, the room was tired the carpet had iron burns on it, parking was not advertised as payment on arrival at £5per night, bloody awful
Jamie
Jamie,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 26 日
Very
Very poor hotel stands
Erkan
Erkan,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 26 日
Room
Was drafty and cold with leaky windows very noisy all night with wedding function and people banging doors till 2am
Reception didn’t have an additional blanket and duvets thin electric storage heater poor
Paul Frederick
Paul Frederick,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 25 日
Short overnight stay
No one to check us in or out on reception
Room comfortable & clean
Parking £10 unreasonable when staying at property
Jayne
Jayne,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 23 日
Tom
Tom,1 晚商务旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 18 日
Was very friendly and for price we got what we paid for sleeping next to motorway not great. Food was lovely tho
Amanda
Amanda,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 18 日
Nice spacious room plenty of parking
Philip
Philip,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 18 日
Good value for money
However noisy room
Staff courteous but well understaffed!
Carol
Carol,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 1 月 17 日
Didn’t smell good, room was freezing, bed uncomfortable etc
M
M,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 30 日
Lee
Lee,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 14 日
Checkin staff were very helpful and pleasant. Room was warm, clean and comfortable.
Derek
Derek,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 10 日
Cold room
Room was very cold.windows and door very draught blowing through badly
Lee
Lee,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 12 月 8 日
Awful room and mattress
The disrepair of the room was awful. Rusty bathroom fittings, tiles falling off the wall, holes in the wall, dirty floors and thich dust on top of the headboard. Worst of all the mattres was so old you could feel the springs. I woke in pain from the mattress constantly through the night
Donna
Donna,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 12 月 5 日
Very poor
Very poor and dangerous room
Bed so uncomfortable and could not sleep. Pillows are so hard it’s ridiculous.
Water was dripping from the light fitting in the bathroom. This is positively dangerous and from the marks on the ceiling it was not the first time.
The room was very cold when we arrived and no effort made to make the stay comfortable for guests coming in.
Restaurant and bar staff were friendly and the room is nice. This is in complete contrast to the awful state of the room. This needs sorting as totally not acceptable.
dawn
dawn,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 2 日
The room was cold and the mattress was one of the worst I have ever slept on I was there on a professional capacity as was looking for a regular stay for our engineers from France to stay when working in the Uk