They located us on the third floor, without elevator. They offered us help from their staff but the staff never arrived. We have to carry our own suitcases to the 3rd floor without elevator. The third floor was an open space, imagine the humidity and the heat, plus carry your own heavy suitcase to thourgh the 3 floors stairs. They sold us with a junior suite room... so sorry, it was not a junior suite at all. The bathroom did not have ac, and it was very hot inside of it.