To be honest I did not want to write this review but I cant! Its too much!
I booked this hotel because it said only they have reception 24/7 and I called and made sure too and they said I can check in at 1 at night.
I drove with a taxi 2.5 hours here, got there at 1AM at night and nobody was there!! Spent 30 minutes calling nobody answers!! And I was outside and it was raining bad!! So imagine I started looking for a place to stay at 1AM at night, And I got lucky to find one after 1 hour search in the rain!!
Next day in the morning I went back to the hotel and told the lady what happened, looked at me like I was lying and called her manager, so they ended up refunding me the first night and checked me in, to be honest I am pissed because they gave me the attitude like I was lying saying the bodyguard is here all night, even after showing them the unanswered calls I made, right I got back the money for the first night but an apology is minimum but all I got was an attitude no apology, to be honest they should have just gave me the rest of the nights free for what I went through!! I will not remove this review till they refund me for everything it was terrible!!
On top of that I had a separate reservation for another 2 more nights (I booked same room type) and the lady was like "well we need to move you to a different room because thats what it shows in my calendar", what??? Its terrible! Added pics of the unanswered calls 1 at night!!
