The hotel looks great and is in perfect spot in Manchester. I stayed in the suite and my customers in the next level rooms. Staff was polite but things just didn't work.
I missed my 1st breakfast when I just did not get it before I needed to leave (asked about it 3 times). Also the breakfast was not what I have used to enjoy on 4 star hotels. Just not good enough.
My suite had former customers hairpin with his/her hair on it hanging in the bathroom. I asked about it to be cleaned. Instead of cleaning, I got a person to come to my room and asked to email the picture. I did. Nothing happened. And nothing happened the next time I asked about it. And no-one answered to my emails. The room was cleaned two times in between but the hairpin stood still.
My customers rooms had problems with poorly fixed floor tiles in the bathroom. Both of the rooms had the same problem: the floor tiles moved when you stepped on them. Also there was problem with lights. They were too shy to mention about the problems, but well... It didn't help even after mentioning.
Until to this day (two weeks after the trip), no-one has answered to any of my emails. I have to say that for four star hotel the service and how they handle reclamations are super poor.
Location: perfect. Atmosphere: good. Breakfast: not good enough. Service: very poor (very good bartender made a happy exception)
Jere
Jere,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
julie
julie,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
claire
claire,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Perfect service
Best check in In years ! The young lady who was on the evening shift (she has i troduced herself but i'm not clever enough to remember names ) made me feel so very welcome 😀 it is rare to get greeted in such a friendly but professional manner! I felt at home and i haven't even been to my room . This young lady does know how to make guests welcome because i felt she does it from her heart ! congratulations! i will be coming back for sure . Thanks Markus
markus
markus,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 24 日
Almost perfect until.......
Came here as a treat for my wife's 40th Birthday. Everything was near perfect until we noticed the TV wasnt working, we let reception know and they gave us vouchers for 2 drinks which was a little lame. What ruined it all however was the noise from the Trams!! Wow. The screeching of the brakes and the rubble carries on until just after midnight, it then starts again at 6am!!! The sound proofing is shockingly bad. The rooms however are nicely done and the staff ate friendly.
Imran
Imran,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 22 日
walker
walker,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Julie
Julie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Claire
Claire,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 17 日
Tracey
Tracey,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 9 日
paolo
paolo,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Steven
Steven,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
Roger
Roger,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Nigel
Nigel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Emma
Emma,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 23 日
Hotel was excellent and in a good location.
Only gripe I have is the quality of the breakfast, which was sub standard for the price of £20 pp - very poor value. Apart from that, the stay was fine.