As conversed on the phone with Sed C, my family was trumatised by the sudden shock at 18:30 of not able to check in Victoria Home Robertson despite prior sending numerous emails to Expedia & the hotel to confirm check in arrangement.
We ended wasting 2 hrs of our vacation time working a solution
With Expedia Sed to book again with Maple Home reception which is an agent at the hotel onsite to secure a replacement accomodation.
Attach to Sed C receipts of our replacement accomodation. Expected Expedia to transact the compensation amount for d incurred cost on me.
Nosy, staff didnt have a clue, no hot water and bad smell in rooms. These big companies only want money, dont care about guest.
Honesti
2 晚行程
10/10
1.청결
2.친절
3.타인 의식하지 않아 나만의 공간
DONGHO
4 晚行程
8/10
真实旅客
28 晚行程
10/10
•꽃한비•
3 晚家庭旅行
4/10
真实旅客
11 晚行程
10/10
Très bon hôtel appartement super équipé et très bien situé
Sylvie
2 晚浪漫旅行
4/10
Location was good but I will not choose to stay here again. Looked beautiful on the outside but apt was dirty with broken hangers, broken sofa, empty tissue box, dirty dish tower, leaky aircon and lots of drain flies
真实旅客
2 晚家庭旅行
4/10
Communication at this place was terrible. When we checked in we were giving no information on amenities, check out time etc.
When we arrived at our room, there was a lady (worker?) inside who immediately left before we could ask why she was there.
The bathroom smelt terrible. We asked reception to fix the smell, we were told to boil water and pour in down every drain in our room which “should fix the smell.”
We had to return to reception to ask what floor the pool and gym were on as there is no information available in the room or building.
We were not told about the construction that would take place in the hallway and room next door to us. We dodged cables, ladders, fumes and the sound of drilling all morning before being texted a “gentle reminder” at 11:35am that check out was at 11am, though no information about checkout times were giving to us at any time.
真实旅客
1 晚浪漫旅行
8/10
真实旅客
5 晚行程
10/10
The swimming pool was amazing and the gym and access to netflix and youtube were a bonus
Jenny
11 晚家庭旅行
8/10
Location was great, a short walk to Bukit Bintang shopping area and restaurants. Taxis easily accessible as well as train/monorail stations. Central location. Site is secure with 24hr manned security. The complex can only be accessed by guests via an access card. Easy check-in and check out.