Hotels in Kantenah

"We been going there for approximately 20 years and "

"The hotel is very clean and rooms were cleaned daily, the staff was tremendously helpful and very friendly. The only issues I had was the pillows are horrible, it’s right on a main access road to the beach so is very loud and it’s open concept so you hear everything in the halls and lobby even on the third floor, the hours are very odd for an adults only as the bar is only open from 11am to midnight and the buffet is not all day. The food however was excellent especially the Italian restaurant! It’s nice and close to the pier to go to Cozumel as well as great shopping and night life! Definetly a pros and cons resort"

"Excellent pool and evening entertainment. Pool is wonderful. Lots of empty cups and towels laying around. Buffet was good as well as pool bar food daily for lunch. "

"Definitely overrated. Where do I start. 1) Upon arrival, you would think the check in would be much faster. Plenty of employees standing around which could be helping but aren’t. 2) I arrive at my room which has the walk-out pool and literally walked out to an 8 x 8 one foot max pool. Didn’t even connect to the main pool area. 3) On hotels.com it says (2) queen beds and they stated hotels.com doesn’t know anything about their process. After enough going back and forth, they moved us to the furthest area back which had (2) queen and walk-out pool. I shouldn’t have to spend hours of vacation sorting that out 4) we had a big family with us and they made it extremely difficult for us to eat together. I would understand if seating was limited, but the areas were 1/2 empty. You should accommodate your guests when possible and it was always possible but basically refused. 5) We were booked at the older Xcaret hotel area VS newer area. Newer area looked like a ghost town so maybe so overloaded the old side to make it seem fuller. Not sure 6) you don’t even have good beach access Overall, I won’t be going back. We’ve been to many other places with less expensive rooms, better views, better beaches, and better service"

"It was exceptional!"

"Beachfront Junior Suite Best view Central to everything "

"Went as a family vacation with 5 year old and the kid pool does offer a great place for the kids but besides popcorn chicken, they are very limited on food. Reservations are required for every restaurant and they were booked for almost the whole trip so we had no opportunity to try a few restaurants. Gym is amazing. The beach is small as half the resort is too rocky or narrow to use. If you do not pay for the enclave top level, just assume you won't get the best service or any of the extras. "

"Great ocean view and pool was great. Could definitely use a hot tub unless we didn’t get to explore correctly. Gym was useable and the room was a decent size and had everything we needed."

"Poor check in and check out. Took 90 mins to get a crib when we arrived late at night with a young one. No one seemed to care or understand how important it is to young parents that the crib is ready on arrival or at least sorted out within the first 15 mins."