埃尔姆伍德区酒店预订

"The room was extremely dirty. The air conditioner was icing up and dripping water onto the floor. The towels were also very dirty. The carpet was dirty as well. Even there was garbage in the corner of the floor and the wall. The girl at the front desk had a very nice attitude."

"Management Chaos and Extremely Poor Service (Stayed 12/26-12/27) My stay from 12/26 to 12/27 was highly disappointing due to inconsistent management and unprofessional staff. Upon arriving late after a long road trip, the front desk was disorganized and even asked if I had "already checked in," causing a 15-minute delay for no reason. I had specifically pre-purchased breakfast and confirmed the hours with the front desk, who stated it ended at 10:30 AM. However, when I arrived with my family at 10:20 AM, the restaurant staff claimed they were closed, refused to serve us, and told me to contact Expedia for a refund instead of taking responsibility. When I returned to the front desk, they contradicted the restaurant and insisted the hours were indeed until 10:30 AM. After this back-and-forth, we were eventually served, but the restaurant staff was dismissive and forced us to take our food to-go, refusing to let us eat in the dining area. It felt as though the staff was intentionally providing misleading information to finish their shift early. For a hotel chain, the lack of training and the behavior of the restaurant supervisor were unacceptable."