Hotels in Polanco

"Excellent location, nice clean rooms. Staff very friendly "

"Great location and friendly staff! "

"The Housekeeping service was terrible, the attitude of the cleaning lady as well as the housekeeping manager was insane. I had to go look for them in order for them to clean our room. honestly, I had big expectations on this place to stay, but I am very disappointed with the results. I really encourage you to do something about it."

"Excelente ubicación, staff muy amable. Solo las camas están excesivamente duras."

"Great place! Very safe. I’d try 787 coffee around the corner! "

"Todo muy bien, el personal del Staff muy amable, la ubicación está genial!"

"Great location super walkable. The rooms had a lot of natural light but they ended up getting very hot throughout the day. The amenities weren’t great - breakfast was a 3/5 and they would only clean the rooms if you asked them to. I stayed for 2.5 weeks and only got 1 clean and had to ask for a second one when I ran out of supplies. Gym was also mediocre. But I think the location and spaciousness was great. "

"Unfortunately, my experience at this hotel was disappointing. After checking out, I realized I had accidentally left a valuable personal item in the room. When I contacted the hotel, I did not receive the level of assistance or resolution I expected. This situation made me feel that guest belongings are not handled with the level of care they should be. I recommend that future guests be very careful with their personal items and double-check the room before leaving. ” "

"We were rather underwhelmed with this W property. The room was “tired” and the towels were in comical “Hotel 6 on the interstate” condition. Pretty weird (and gross) how several rounds of towels were equally old, tattered and grey. Quite a disappointing W experience after the brilliant W São Paulo stay we had in November. Overpriced and underwhelming."