Hotels in Pittsfield

"Gym was decent. Staff was incredibly rude. And the breakfast was cold. The property is run down"

"The accommodations were fine. But the hotel doesn’t provide bottled water for its guests. There are two plastic uninsulated bottles in the room that are intended to be filled. We use these bottles, but I did not notice until after they use that they were $16 each. Yes, $16 each for two plastic uninsulated essentially disposable bottles I was charged $32 for these two bottles and when I inquired, I was told that because I had opened them, they could not be reused and the charges would stay. I’m a Marriott gold member, but that doesn’t really matter the $32 won’t kill me, but I’m not sure about their business model."

"Great location and great vibe/decor. Bathroom was very tiny."

"Beautiful property. Loved the room! However, the Wine Grotto was closed for a private event (the main reason I love this resort) and the hot tub was out of order. Everything else was lovely!"

"The gym had great equipment! The room was clean and quiet, especially quiet for being near the airport. The staff was friendly, efficient and helpful. The breakfast was good. The airport shuttle was very convenient. Would gladly stay here again!"

"Nice "

"Everything was great "

"There was no pool or gym as advertised online. They were out of order. I didn’t know until I was there to check in. Also the Continental breakfast was very disappointing. No juice, no consistency In refilling the hot food. Some days there wasn’t any breakfast at all. Some days the breakfast was put away before it was supposed to end and or late getting set up. Blinds were broken I the room and the security latch was broken off of the door. The cleaning staff were very helpful and accommodating. They were the highlight of the stay. Two of the front desk staff were very friendly and helpful as well. The other two not so much. Overall I would rate the whole experience at 2.5 stars. Definitely lots of room for improvement especially in the customer service department. Oh and one more thing…. They charge a $25 dollar per night incidental fee which you know nothing about until you check in. So if you stay 10 days you have to pay an additional $250 with your credit card that can take up to 2-5 business days to be put back on your card after checking out! "

"Breakfast was better than most"