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Cancun Bay All Inclusive Hotel

3.5 star property
Beachfront property with pool bar, near Langosta Beach

Choose dates to view prices

Escape to Cancun Bay All Inclusive Hotel, where an all-inclusive experience and family-friendly vibes await. Unwind with a hot stone massage at the spa or lounge by one of two outdoor pools. Enjoy breakfast, lunch, and dinner at any of 5 on-site restaurants offering international cuisine.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Hot tub
  • Pool bar
  • Swim-up bar

Feel at home (6)

  • Children's pool
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CNY1,085
CNY1,346 total
includes taxes & fees
May 31 - Jun 1

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Standard Room | Minibar, in-room safe, individually decorated, blackout drapes

Standard Room

7.6 out of 10
Good
(75 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(28 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Minibar, in-room safe, individually decorated, blackout drapes

Superior Room, Ocean View

8.0 out of 10
Very good
(32 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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The price is CNY881
CNY1,099 total
includes taxes & fees
May 31 - Jun 1
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About the neighborhood

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Langosta Beach - 3 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Bites Food Hall - ‬14 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The White Box Gastrobar - ‬15 min walk

About this property

Cancun Bay All Inclusive Hotel

  • At Cancun Bay All Inclusive Hotel, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 5-minute walk of Playa Tortugas. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials, and aromatherapy. El Faisan, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a fitness center. The helpful staff and beach location get great marks from fellow travelers.

All inclusive details

  • All-inclusive room rates at Cancun Bay All Inclusive Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

    • All buffet meals, snacks, and select beverages included
    • Room service during certain hours (limited menu)
    • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

Land activities

    • Fitness facilities
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Dancing
    • Water fitness
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Theme parties

At a glance

DONE

Hotel size

    • 132 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Grocery/convenience store
  • Lifeguard on site

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Table tennis
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference center (1970 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 5 buildings/towers
  • Built in 1978
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Spa services
  • Hot tub
  • Massage/treatment rooms
  • Local artist showcase
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware only
  • Banquet hall
  • Reception hall
  • Beaux Arts architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 29
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Shower only
  • Eco-friendly toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Phone

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.93 per accommodation, per night

Optional extras

  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 55 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:00 PM
  • Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Does Cancun Bay All Inclusive Hotel offer free cancellation for a full refund?

Yes, Cancun Bay All Inclusive Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cancun Bay All Inclusive Hotel?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 6:00 PM.

Are pets allowed at Cancun Bay All Inclusive Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Cancun Bay All Inclusive Hotel?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Cancun Bay All Inclusive Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 55 (subject to availability).

Is there an onsite casino at Cancun Bay All Inclusive Hotel?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are both nearby.

What is there to do at Cancun Bay All Inclusive Hotel and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes volleyball and yoga. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay All Inclusive Hotel also has a fitness center and spa services, as well as a garden.

Are there restaurants at or near Cancun Bay All Inclusive Hotel?

Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining.

Does Cancun Bay All Inclusive Hotel have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Cancun Bay All Inclusive Hotel like?

Cancun Bay All Inclusive Hotel is located on the waterfront in Zona Hotelera, a short 6-minute walk from Nichupté Lagoon and 3 minutes' walk from Playa Tortugas. Travelers give top marks for the property's prime location.

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Reviews

Cancun Bay All Inclusive Hotel Reviews

7.6

Good

8.2

Cleanliness

7.6

Amenities

8.2

Staff & service

7.6

Property conditions & facilities

Popular mentions

Service staff
Food
Room
Beach
Drinks
Restaurant
Buffets
Family friendly
Bar
Recreation

Reviews

Verified

8/10 Very good

Staff was very attentive, food was pretty decent for all inclusive.
Seth, 3-night trip
Verified

10/10 Exceptional

The room was spotless ,service very attentive , great food, and hot water in the room !!! I will definitely go back to that place !
Marta, 4-night trip
Verified

10/10 Exceptional

Great place to stay, Staff is very nice and friendly.
srinivasarao, 4-night trip
Verified

8/10 Very good

The staff was great.
Joangel, 3-night trip
Verified

8/10 Very good

Very clean. Outdated rooms but very clean and comfortable.
Nikki, 1-night trip
Verified

6/10 Good

Some stuff nice some stuff was not and the food‘s gotta go. The food need more taste.
Gilbert R., 6-night trip
Verified

8/10 Very good

Check in is smooth, beach is clean, food could be a little better
Wei, 3-night trip
Verified

10/10 Exceptional

The staff is amazing
Angel, 5-night trip
Verified

8/10 Very good

Staff was good, room clean, no chairs in room or on deck, food was ok not enough Mexican food
Steven, 9-night trip
Verified

8/10 Very good

What made me choose this hotel initially is its size. Since booking there has been a partial refit which has made the hotel look much fresher. We were upgraded to Master Suite. This was a nice gesture, but as there were only 3 of us we spoiled for space. I would say that this isn't what most people would think is a suite. It has 2 bedrooms one of which is ensuite and a further 2 sleeping areas which surround an area with a table & chairs, along with a sort of kitchen area with a sink, coffee maker and fridge. The beach and pool areas are lovely. Never overcrowded
Kim, 9-night trip
Verified

10/10 Exceptional

This is our fourth time staying at Cancun Bay Resort. Our room was always clean, the restaurants are great and the margaritas are 10/10. Our server, Ramses, made this trip fabulous and our bartender, Jordan, recognized us from previous years. As per usual, we I’ll be back again
Stephanie, 5-night trip
Verified

10/10 Exceptional

Very clean,helpful staff,wonderfull animation team. It would help to have internet in the rooms
Aranka, 4-night trip
Verified

8/10 Very good

Lovely hotel, lovely food and good selection at every meal, attentive staff, great pools and beach access. The ocean view room had a stunning view from the balcony.
Jennifer, 8-night trip
Verified

8/10 Very good

More activities to offer and food options.
JOVEN JR JACINTO, 5-night trip
Verified

10/10 Exceptional

Great resort. Second time here. Been to 9 other resorts in Riviera Maya and this one stands out. Beautiful property, plenty of pools and entertainment. The food is excellent, especially the lunch buffet by the main pool. Best we’ve had in Mexico. The beach is not the prettiest, but there’s a nice area for water-sports that is very calm. Highly recommend.
Luz, 7-night trip
Verified

10/10 Exceptional

Amazing stay! Diego from entertainment and the bartenders including Jordan, Marco and Osvaldo gave the best service. Cleanliness was perfect and top class location! Would definitely recommend and visit again soon!!!
Dhara, 3-night trip
Verified

10/10 Exceptional

Very friendly staff Love our family stay
MINGMAR, 3-night trip
Verified

10/10 Exceptional

Nice, clean, close to the beach. Close to town. Good things around it.
Alfonso, 4-night trip
Verified

10/10 Exceptional

Loved the view. Staff was wonderful
Brian Henry, 4-night trip
Verified

10/10 Exceptional

Property is family friendly with a beautiful beach
Rogerson Jeff, 4-night trip
Verified

10/10 Exceptional

Our holiday was amazing. The staff were extremely friendly. Theroomsancommon area
Tara Lynn, 4-night trip
Verified

8/10 Very good

I stayed at Cancún Bay Resort for five nights and really enjoyed my stay. The hotel is small but has everything you need — comfortable, cozy, and clean. The atmosphere feels peaceful and welcoming, perfect for relaxing after a day out. The food was tasty with a good variety every day. Overall, a lovely little place in Cancún that I’d definitely recommend!
Shahrzad, 5-night trip
Verified

10/10 Exceptional

Luis at the front is an absolute gentleman! Jhovanny went out of his way to make sure we were always comfortable and fed well. The rest of the staff were also a pleasure to be around, everyone was super considerate and attentive. Food selection was great and clean, drinks were great. Every bump we ran into was fixed instantly. Room upgraded. Pools were kept well. Our two weeks here were amazing, we didn’t want to leave!
Jordan Jeffrey, 14-night trip
Verified

8/10 Very good

Room was clean and AC worked. The reception in tv was poor. The staff was friendly and welcoming. The food in the buffet offered a variety of choices.
Elizabeth, 6-night trip
Verified

10/10 Exceptional

Amazing place highly recommended all staff is kind and helpful
Maria Guadalupe, 5-night trip