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Aparthotel

Heaven Hotel

3.0 star property
Aparthotel with outdoor pool, near El Camaleón Mayakoba Golf Course

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Heaven Hotel, near Quinta Avenida, offers a refreshing retreat with an outdoor pool and children's pool. Enjoy sun loungers and umbrellas by the pool or unwind on the terrace. With laundry facilities, 24-hour front desk services, concierge services, in-room WiFi and helpful staff praised by guests.

Reviews

9.6 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Pool
  • Kitchen
  • Laundry facilities
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Main amenities (11)

  • 20 smoke-free apartments
  • Daily housekeeping
  • Outdoor pool
  • Children's pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Communal living room
  • Front-desk safe
  • Self-serve laundry
  • Concierge services

Feel at home (6)

  • Children's pool
  • 2 bedrooms
  • Kitchen
  • Private bathroom
  • Separate dining area
  • Television

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Apartment, 2 Bedrooms

Full-size fridge, microwave, toaster, cookware/dishes/utensils

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Family Apartment

Full-size fridge, microwave, toaster, cookware/dishes/utensils

Family Apartment

  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

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The price is CNY643
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includes taxes & fees
Jun 17 - Jun 18
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About the neighborhood

Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 2 min drive - 1.8 km
  • Playa Xcalacoco - 4 min drive - 2.1 km
  • Playa del Carmen Main Beach - 12 min drive - 7.8 km
  • Maroma Beach - 18 min drive - 14.4 km
  • Xcaret Eco Theme Park - 23 min drive - 17.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Tulum Intl. Airport (TQO) - 103 min drive
  • Cozumel Intl. Airport (CZM) - 13.2 miles/21.3 km

Restaurants

  • ‪Amaranto - ‬4 min drive
  • ‪Bar L'Elefant - ‬4 min drive
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Piano Bar - ‬5 min drive
  • ‪Steakhouse - ‬18 min walk

About this property

Heaven Hotel

Heaven Hotel puts you within a 10-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. An outdoor pool and a children's pool are other highlights, and apartments offer conveniences like kitchens and washers/dryers. Fellow travelers love the helpful staff.

At a glance

DONE

Property size

    • 20 apartments
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
PETS

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking includes off-street options
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Sun loungers

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Refrigerator (full size)
  • Microwave
  • Cookware/dishes/utensils
  • Toaster

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Shampoo
  • Toilet paper
  • Towels provided
  • Soap
  • Hair dryer

Living spaces

  • Dining room

Entertainment

  • 40-inch Smart TV with digital service

Outdoor areas

  • Balcony
  • Terrace
  • Outdoor furniture

Laundry

  • Washer/dryer
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Window screens
  • Iron/ironing board
  • Blackout drapes/curtains
  • Safe at front desk
  • Wet bar
  • Communal living room
  • Mosquito nets

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 20 rooms

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

This property is professionally cleaned.

Property Registration Number 117096

Also known as

Heaven Hotel Aparthotel

Heaven Hotel Playa del Carmen

Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

Does Heaven Hotel offer free cancellation for a full refund?

Yes, Heaven Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Heaven Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Heaven Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Heaven Hotel?

Yes. Onsite parking includes off-street options.

What are the check-in and check-out times at Heaven Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon.

What is there to do at Heaven Hotel and nearby?

Heaven Hotel has an outdoor pool.

Does Heaven Hotel have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a toaster, cookware, and a refrigerator.

Does Heaven Hotel have any outdoor private spaces?

Yes, each apartment features a balcony.

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Reviews

Heaven Hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was clean and a great place for kids to enjoy. (5 reviews)
  • The hotel is within a 5-minute drive to the beach, making it a convenient location for beachgoers. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Beach
Restaurant
Family friendly
Location

Reviews

Verified

10/10 Exceptional

Nice place to stay with family. Nearby restaurants and beaches
salim, 5-night trip
Verified

10/10 Exceptional

The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!
William, 5-night trip
Verified

10/10 Exceptional

Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Ehteshamuddin, 3-night trip
Verified

8/10 Very good

Good place safety and friendly
Yann, 2-night trip
Verified

10/10 Exceptional

Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again!
Reshawn, 3-night trip
Verified

10/10 Exceptional

This hotel is best for families 5 mnts drive to one of best beaches also grocery stores It’s 13 mnts from playa del Carmen employees very very kind kitchen good for breakfast and nice beds . I like the location it’s in the medle of all ateactions and cities to visit 30 to 45 mnts to. All Tulum cancun and all small cities . The best was the whasher/dryer on the apartment . I ll go back again next time
Badreddine, 11-night trip
Verified

10/10 Exceptional

Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Aimee, 6-night trip
Verified

10/10 Exceptional

My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Christine, 4-night trip
Verified

10/10 Exceptional

A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Campbell, 21-night trip
Verified

10/10 Exceptional

Love to stay there again

It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Shaila, 5-night trip
Verified

10/10 Exceptional

Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach.
Jo-Ann, 1-night trip
Verified

10/10 Exceptional

There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me
robert, 26-night trip
Verified

10/10 Exceptional

Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Brooke, 1-night trip
Verified

10/10 Exceptional

Very good value

Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Gabriel, 2-night trip
Verified

10/10 Exceptional

Best place to stay when you want to go in tours. Awesome, clean and practical.
Leanna A, 2-night trip
Verified

10/10 Exceptional

Love it very comfortable for the kids
Maria, 4-night trip
Verified

10/10 Exceptional

Nice place to stay

Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it
ARISTIDES, 4-night trip
Verified

10/10 Exceptional

When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street.
Verified

8/10 Very good

The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner.
Ana, 4-night trip
Verified

10/10 Exceptional

Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach.
Susan, 1-night trip
Verified

8/10 Very good

Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation.
Melanie, 6-night trip
Verified

10/10 Exceptional

This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend!
Julie, 13-night trip
Verified

8/10 Very good

The property was in an easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for aThe property was in a easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for a long stay, I think they need to upgrade their mattresses.
Debra K, 10-night trip
Verified

10/10 Exceptional

Stayed there for 6 days with my 5 kids. Everything is well kept and clean. Fairly new building. Kids loved the pool it was kept clean. Got the 2 bedroom, rooms were spacious, with 2 sets of full washrooms and tvs in every room and living room. There’s a full kitchen and fridge so that was great to be able to cook breakfast there before leaving for the day. Close by to a 7/11 right beside the hotel as well as other shops and a laundry mart. We rented a car so there is a fenced garage as well for free use with the hotel. You just have to let them know when you’re leaving and coming back they open 24 hrs. We enjoyed our stay at Heaven Hotel and would recommend for families, as it is more away from the young party life hotel strip.
Rebeca Ester, 6-night trip
Verified

4/10 Fair

The property is nice and in a good location, but it needs better maintenance. The elevator is out of service and the hotel was not accessible. we were traveling with an elderly woman and being here was difficult for her. The sheets were ill fitted for the beds, they were too small.
Miguel, 2-night trip