Staff were very friendly and helpful, check in was great we got there early and staff were able to get a room ready for us ahead of check in time (early check in) also provided us with a microwave to warm up
Keisha
Keisha,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Lisa made the stay!
Thank you, Lisa and staff! You made our Mother/Daughter trip a wonderful experience! The rooms are beautiful, although a microwave to accommodate the refrigerator would be a benefit. The pool and beach were amazing! Lisa really made the stay special. Excellent Customer Service, Lisa!
Viviana
Viviana,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Anthony
Anthony,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Carol
Carol,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Steve
Steve,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Ziya
Ziya,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
NaTasha
NaTasha,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 18 日
Anthony
Anthony,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 18 日
Poor customer service
The location is great and all rooms face the beach with a large balcony. During our stay the power went out the morning we needed to check out. So we had no power or water to get ready to leave, they would not allow us to check out an hour late to give us time to use the toilet and shower. With no electricity the restaurant and coffee bar were also not open.
Wendy
Wendy,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
We will be back
It was beautiful, beautiful view ocean front . Just lovely. We will be back for sure.
Roberta
Roberta,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Kathleen
Kathleen,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 1 日
room air conditioning did not work, fan made clicking noise, had to change rooms.
No warm water at night, no water at all the next morning.
Russell
Russell,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Gary
Gary,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 26 日
Russell
Russell,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Love it here!
All great - love the property, restaurant and views! Great walking beach! (except no Beach towels available for use at the pool/beach.)
Jill
Jill,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 23 日
Great location
We love Emerald for our shorter family trips - you can't beat the location and convenience! The venue itself has not been upgraded in years, so wear and tear on the property is becoming noticeable but service is good, and it works well for those who want to use it as a home base.
christine
christine,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 22 日
Just overnight stay going to and leaving
St.John VI. Hotel room very clean esp. the
bathroom, nice large illuminated mirrors in
bathroom. Nice balcony and almost right on
the beach, beautiful. Lunch and dinner in
Cafe at hotel and again at the beach and
open air. Enjoyed my day there.
Marcia
Marcia,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 16 日
Noisy!
The shack renting jetskis etc. is right in front of building 1 and plays music at high volume all day long. Closing the doors does not do much to help with the noise.
真实旅客
3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 14 日
Always mosquitos in the bathroom. Always plumbing surprises, but it's generally OK.
Julia
Julia,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 9 日
philip
philip,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Amber
Amber,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
open to beach goers and all customer service was great.
Deborah
Deborah,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 5 日
I like the accessibility to the beach. It’s close enough to everything but far from the hustle and bustle of Charlotte Amalie.
Taudia
Taudia,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
The rooms were kind of outdated. A refrigerator did not work. However, the staff did bring us a cooler. The bed not so great. Very uncomfortable
Kimberly
Kimberly,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
The staff at the front desk was amazing, extremely friendly and courteous.
House keeping needs to do a full sweep(walk through) of the room before leaving. There were some items left behind from the previous guest/s.