Property and service were fantastic. Antonio at the beach was amazing. Food could be improved all around.
aileen
aileen,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 23 日
James
James,1 晚行程
Orbitz真实住客点评
8/10 很好
2025 年 3 月 21 日
Shirley
Shirley,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Gorgeous property, wonderful beach area, beautiful views, amazing pools and restaurants. We had the best time and our 12 yrs old son did not want to leave! Neither did my husband and I. Highly recommend and will plan to be back.
JULIA
JULIA,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Gina
Gina,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Beautiful! Amazing stay -food, property, and service!
Erin
Erin,5 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Beautiful property and staff was so kind. Spa was incredible
Maria
Maria,3 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Brad
Brad,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Excellent property for a wonderful stay. Clean, well maintained, safe, beautiful… a must see in the Mayan riviera
Bruno
Bruno,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 17 日
We had the Signature Casita King Suite which was perfect for what we needed, but when checking in our room wasn't ready. They told us it would only be 30 minutes, but it took well over 3 hours. We were traveling with a 6 year old and a 4 year old so of course all they wanted to do was go to the beach or pools. We were told we can use the lobby bathrooms to unpack all of our bags and change which of course was not ideal. They said for the delay they would not charge us for any of our meals or drinks that day (we did not do the all inclusive package). They promised it would already be taken off the bill. Of course, during check out there was not a note about this in our file so they tried to charge us for our lunch and dinner. They finally took care of it. Talking about the food now - it was all mediocre at best. Everyone we talked to at the pool or beach was complaining about the food. I think when there's a "5 Star" resort you're just expecting more elevated dishes. The poolside menus were very generic and tasted like cruise ship food (which I've never been on a cruise before but it's what I would imagine cruise food would be like). The grounds are beautiful and everyone is so nice though! I think they really just need to work on their food.
Aaron
Aaron,4 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 14 日
Tiffany
Tiffany,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 12 日
MARLENE
MARLENE,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 12 日
Muy costoso para el nivel de servicio que están brindando, no hay suficientes meseros en playa y albercas los pobres hacen su mayor esfuerzo pero es muy complejo atender tanta gente. No manejan NADA bien restricciones alimenticias termine comiendo varias veces menú de niños
Oscar Santos
Oscar Santos,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 11 日
A wonderful family friendly resort with the 5 star atmosphere!
Emmanuel
Emmanuel,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
We had a phenomenal experience at Fairmont Mayakoba. We enjoyed everything about the stay including the golf, spa, pool/beach relaxation, variety of dinner options amongst the Fairmont, Banyon Tree and Rosewood, plus the Mayakoba Experiences that allowed us to take a top-notch private tour to Chichen Itza and a cenote. The facilities and service were among some of the best experiences that we have ever had. I would highly recommend this vacation and stay to anyone.
Davis
Davis,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 8 日
真实旅客
5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
ELDA MARIA
ELDA MARIA,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 7 日
We greatly enjoy the Fairmont Mayakoba and have been going for many years. Having said that, there is room for improvement:
- the bicycles are fewer than in previous years and in very poor condition. They require on-going maintenance or overall replacement.
- a la carte prices are very expensive and boring on silly now. 660 pesos for a Latina burger is way overpriced
- all inclusive buffet is not available at la Brisas. This is limiting and I would reconsider this as an option as there is no flexibility on location.
Otherwise great resort and we will be back.
Marilyn
Marilyn,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Excelente Opción para descansar en medio de la naturaleza