During my stay I complained to the staff because I could smell smoke in my room and also in the elevators. I am allergic to smoke so by the time I stayed the night I was sick. I was told there was no manager to speak to and had to leave a message asking for a call about the issue. In retaliation for my complaint they charged me to clean the room, saying I was responsible for the smoke. I offered to give them medical documentation that I am a non smoker and have an allergy, and also access to my hotels.com account showing that I travel several weeks a year and always request a smoke free room. They refused to reverse these fraudulent charges. So be warned- they rely on the paragraph in the check in form saying you will not smoke---as a non-smoker you might not think twice about signing this but short of travelling back to this state and filing a law suit-- what recourse do you have against such charges to your credit card? I am still shocked and frustrated - I will never use this hotel chain again
真实旅客
1 晚行程
6/10
We stayed one night in the hotel. The room was fine, the hot tub and pool were clean and a nice temperature. We have stayed at other La Quinta hotels with delicious coffee and a great selection of breakfast items. However, not what we found here. Only sugary cold cereals, some reheated biscuits and some sausage. The coffee was very weak. Wirst coffee I have ever had at a hotel breakfast.
Pamela
1 晚行程
2/10
Room was clean we left room the way it was but now they want to keep depoist saying we damaged the room.
真实旅客
1 晚行程
4/10
I didn't stay I check in around 12 a.m. then checked out at 9 a.m. the next morning. I was not comfortable here the room that was supposed to be non-smoking smelled like old cigarette smoke and the heater smelled as if some one urinated in it when we turned it on.
Qualonda
3 晚家庭旅行
10/10
Willie
3 晚商务旅行
8/10
Mary
1 晚行程
10/10
Powdered eggs only fair
Timothy
1 晚行程
10/10
Jordan
2 晚行程
8/10
The indoor pool was a bonus that the kids loved.
Catherine
1 晚结伴旅行
8/10
Daniel
5 晚行程
8/10
Charles
1 晚家庭旅行
10/10
Noelle
1 晚行程
8/10
Lisa
1 晚商务旅行
10/10
Imani
2 晚行程
10/10
Esther
2 晚行程
10/10
I definitely recommend this hotel everything was lovely