The check in process was good.
Property was beautiful but there was literally no hot water and even after I complained it was not fixed.
Breakfast which they said was free was a joke.
They didn’t even have fresh fruits or juice.
Only black coffee.
No coffee maker in room.
I had to wait till 9 am for my coffee.
For the exorbitant amount I paid i did not get the value for money.
I demand one night refund.
Shan
Shan,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 29 日
It was a beautiful place! My room was perfect and the views were amazing. However, I was unaware how loud the area could be. There’s a field behind the hotel where a concert of some sort took place one of the nights I was there. Other than all the noise, the place was fantastic
Jordan
Jordan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 11 日
The room lived up to its expectation.
Sheena
Sheena,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 7 日
La habitación
Luis
Luis,1 晚家庭旅行
Expedia真实住 客点评
10/10 绝佳
2025 年 11 月 7 日
Devy
Devy,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 24 日
Todo bien
Julio cesar
Julio cesar,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 20 日
Muy buena vista
Jose Andres
Jose Andres,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 19 日
El personal es muy amable y nos dieron atención personalizada. Nos recibieron con un cóctel de bienvenida.
Nuestra habitación estaba impecable, la cama muy cómoda al igual que las almohadas, el agua de la ducha salió caliente y a buena presión.
Tienen amplio parqueo y el desayuno estaba delicioso.
¡Definitivamente volveremos!
Joselynne
Joselynne,1 晚浪漫旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 10 月 14 日
I enjoyed my stay there. Absolutely amazing. Will definitely go back.
Makayla
Makayla,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Nice place to stay and enjoy Antigua Guatemala
Allan
Allan,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Lesly
Lesly,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 23 日
Kaylan
Kaylan,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 22 日
Hotel muy bonito muy limpio el servicio es exente, la verdad 10 de 10 y si lo recomiendo
Samuel
Samuel,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 17 日
They just need to improve there breakfast
Norma
Norma,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 8 日
Deberían tener un servicio más sencillo para acceder al hotel, todas las noches de regreso el portón estuvo cerrado y había que esperar hasta q alguien llegara a abrir. Pero el resto fue genial muy recomendado
Rodrigo
Rodrigo,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 4 日
La atención fue muy buena, el ambiente es bastante tranquilo y relajante
Fernando
Fernando,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 3 日
I wish I could give this place more than 5 stars. Absolutely amazing 100/10. The food, the ambiance, the esthetic and the SERVICE?? Impeccable. Special shoout to Dayana Mazate. She was the sweetest and most helpful person. I didn't want to leave this hotel! Definitely a hidden gem.
Sounjay
Sounjay,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 3 日
Very nice hotel
I enjoyed my stay here. The hotel grounds are very beautiful and the view of the volcano is astounding. I could stay forever in that courtyard; it's so romantic and pretty. I loved my room as well, very comfy bed and the shower was nice. Lots of space to put my stuff. The hotel staff were all nice and accommodating. I enjoyed breakfast on my first day; I didn't eat there for the rest of my trip as my day tours departed very early. My one piece of advice for this hotel is that if you are arriving very early or super late, you need to communicate with the hotel staff beforehand. I thought I had done that, but I arrived around 12am after coming in from a flight to Guatemala City and the gates to the hotel were locked. Thankfully my taxi driver stayed with me, calling the hotel multiple times, and knocking at the door. After about 30 minutes, someone finally answered and I got in. That was a little scary since it was my first time in Guatemala, but I was grateful for the help I received.
Lauren
Lauren,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 29 日
La cama era cómoda! Firmeza media! Ropa de cama agradable y de calidad. Buenas almohadas.
En cuanto a la comida el desayuno le falta un poco de variedad para la gente que no desayuna huevos. Algo más Europeo y que incluyera jugo para la gente que no toma café,
Pablo
Pablo ,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 28 日
The only thing which I have to remark negatively was the fact that my room was right next to the main road and rather noisy. The hotel did provide earplugs, however. But that is the only thing I would've rather had an option to change, yet the hotel was fully booked and I had no chance to move to a quieter room.
Carlos
Carlos,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 25 日
Hotel hermoso excelente atencion
rodrigo
rodrigo,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
it was beautiful and has a clear nice view of one of the volcanoes
roberto
roberto,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 11 日
john
john,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 1 日
Muy bonito. Un poco desordenado. Un poco lejos de Antigua Guatemala.