6/10 好
2025 年 5 月 5 日
Don’t believe what is advertised
The hotel was decent overall, but the experience was tainted by a major issue. They failed to honor the $400 credit that was promised at the time of booking. I contacted Hotels.com multiple times with no resolution. I also spoke to several hotel staff members about the credit, showed them screenshots and receipts, but nothing was ever done. It's extremely frustrating to waste vacation time chasing something that was clearly advertised but never fulfilled. Additionally, check-in was a hassle—we arrived after a long flight, only to be told to wait until 3 PM, and then asked to wait an additional 30 minutes because the room still wasn't ready. Very disappointing and not the level of service we expected.
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3 晚家庭旅行
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