Cotswold District Hotels

"Breakfast was very nice "

"The host was welcoming and attentive. My vegetarian breakfast was tasty and very nice. Parking outside property. Room was clean and comfortable. Heat control tap was stiff and struggled to release a cooler temperature in the shower. Otherwise a lovely stay. "

"We paid £160 for a Friday night stay in March, even after a discount, so this was not a cheap booking. We chose Cotswold House Hotel & Spa specifically because it is marketed as a spa hotel. However, when we tried to use the spa, we were told it was fully booked. At no point during booking via Hotels.com, or in any communication, were we told that spa access requires advance reservation, is subject to availability, or incurs an extra charge. The only reference was to booking treatments. I reviewed all correspondence, including with reception, and this information simply was not provided. This feels like a clear misrepresentation. The response at reception was also poor, dismissive, and offered no real solution beyond “maybe” checking later, with no guarantee and no lounger access. The room itself was also disappointing for the price: very small, uncomfortably hot, tiny shower, peeling paint, and we had to prop the window open for ventilation. To make matters worse, the hotel blamed Hotels.com/Expedia for both communication and refunds, while Hotels.com said they couldn’t get through to the hotel, leaving us stuck in the middle. Overall, a frustrating experience and not what you expect from a hotel positioned as a premium spa stay."

"Nice breakfast Confusing pricing "

"Lovely stay, it was my second time there. However, I was in a room that was right above the fans/generators or something so it was really noisy even at nearly 11pm and came back to life at 5am. Other than those times I slept well. The room needed a new TV the screen was purple and didn’t have any other colouring. I would stay again though, it is a lovely hotel and the food is delicious too. East parking and great facilities, "

"Didn’t have breakfast "

"We had a wonderful 2 nights stay. The rooms were clean and roomy. Staff were wonderful and nothing was too much trouble. Evening meal and breakfast were lovely and will accommodate anyone’s needs. We asked about local walks and staff were very helpful and gave us maps I would definitely stay again. "

"Great hotel, our room was lovely, my only gripe would be that we had to ask for more coffee pods as you only get 4. The reception staff were lovely & very helpful. They also have plenty of parking at the rear of the hotel."

"Good choice for breakfast & staff very helpful at all times. Nice sitting rooms. Had dinner on one night - menu had reasonable choice but some items not available. Service very efficient & all staff efficient & pleasant. Only issue is car parking which is restricted."