The scenic city of Lauterbrunnen entices visitors with popular attractions including Valley Museum Lauterbrunnen and Staubbach Falls, and is loved for skiing.
Check out reviews of Interlaken-Oberhasli District hotels guests love
The Hey Hotel
8/10 Good
"Parking is available in back of hotel but complicated to access. Property, family room and breakfast were very nice. Location also great and close to shops. But AC did not work and drain in shower was slow to drain. Seems like things they will fix eventually but it diminished our family stay."
"Double aspect balcony gave you the feeling of being in the mountains.
Dave was almost our personal taxi driver with the amount of times we used the hotel/station shuttle bus!
Dinner menu was too rich for our tastes"
"Great location & staff were really helpful . If travelling during peak summer time just be mindful that there is no air conditioning, they do provide you with portable fan & it helps when you open windows but other than that everything else is great . Breakfast is amazing & very spacious room."
Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel
4/10 Poor
"Upon arrival on the Thursday, we were informed that the pool, sauna, jacuzzi etc were closed for renovation. We were not informed of this at any point during booking/prior to arrival. However we were assured we’d be able to use a local rival hotel’s facilities on Saturday and Sunday. We were unable to use them at all on Thursday or Friday.
On the Saturday morning, we were informed that as we were not a “priority customer”, we were only able to use the facilities at Park Hotel until 3PM. Seemingly, guests who had reserved bookings before Feb 2026 had priority. This representative then tried to argue we would have been told when booking — which we were not.
We contacted Expedia, who thankfully were able to resolve. Expedia spoke to Martin - who was very kind and helpful - to get us access to another hotel’s facilities. Thankfully, the neighbouring hotel’s spa facilities were 10/10 (hotel Braunbar if interested — it was gorgeous).
Disappointingly, we also learned that other guests were offered a partial refund for each night they were unable to use the spa facilities. We weren’t offered this and reached out repeatedly to seek this to ensure we were treated the same as other customers. Unfortunately, we’ve received no response to date, and our stay was a month ago.
Therefore overall whilst the hotel did find a solution in the end re: spa, overall the customer service experience was very mixed and inconsistent. Not good value for money given so outdated and no facilities."
Royal St. Georges Hotel Interlaken - MGallery Collection
4/10 Poor
"Room was not ready upon check in (after 3pm) and we were told another hour was needed. Air conditioning did not work for first night. Room was again not cleaned until after 5pm the next day. General service, quality of hotel and breakfast was significantly below that of other 4 stars we stayed at whilst in Switzerland."