Town of Richmond Hotels

"main lobby restrooms both are out of order condition"

"Clean room helpful staff "

"Staff was nice. Breakfast was good and fresh "

"I have limited mobility which staff was aware of. The key cards they gave me had to keep being replaced. Didn’t work for the pool or the room. It would work one time and then not the next. Them even when we got new cards it would show green but was still locked. I had to keep going to the front desk to replace the cards. I ended up pulling something in my knee between standing at the room door Trying to open it. Then having to walk to front desk to have cards Replaced and back. Never got an apology. Acted like it was my Fault the keys Didn’t work. The morning staff said it was probably Because we were checking out that day and mistakenly already checked us out. It was 8:30am. "

"Honestly, during the days I stayed there, the service was wonderful. The cleanliness was excellent, and the pool was great—even the water temperature was perfect. I spent a few incredibly peaceful days there and felt completely relaxed. The breakfast was delicious and varied, and the customer service was outstanding; they truly look out for you, and everyone is very polite. I honestly had a fantastic time and would definitely stay there again. God bless you all, and thank you!"

"I was severely disappointed that my room did not have a microwave."

"The room was clean but very small and in need of a wall repair. "

"Yes it was relaxing"

"Great place to stay if traveling for business really didn’t spend much time in room, but the bed was good. The heat was warm."