Town of Henrietta Hotels

"I was only there 1 night, based on the recommendation of my son who has been there many times. Easy check-in, everything in order in the room, a good breakfast and easy check-out. Easy back on the freeway.🙂"

"Clean and the staff was extremely nice and attentive. We’ll be back! "

"Parking can be an inconvenience and spacing a little tight. Breakfast sometimes late. Staffing not always helpful."

"Good good need hairdryer"

"Booked the hotel around noon and arrived at 6:00 to check in. Waited for about 15 minutes before they told us they were short staffed and it would be about 45 minutes before we could get into a room. That asked us to leave our name and number and they would call us when it was ready. So, we went out and did our thing and came back at 1:30 in the morning. I never received a call and when we got back they said all the rooms are booked. So I didn’t even get to stay there, I had to find another place at 2:00 in the morning…"

"breakfast has enough variate. the food was available until the end "

"With the new renovation to the property, this room had water damage in the shower. It looked just awful. It should have been an easy fix. Plus they stopped offering breakfast even though it was advised."

"The thermostat wasn’t working so it was cold but other than that, it was a good space."

"Parking was safe and easy. Breakfast was delicious, but it was hard to really get enjoy the atmosphere because it was freezing cold in the lobby/lounge area where the bar and restaurant are located. Many guests complained and we were told that it was because of the dampness outside and then we were told it was because of the pool which is located right next to the bar area. This issue interfered with our ability to socialize with our family and friends the entire weekend. Therefore we won’t be having our annual Spring gathering there next year. In the service industry the customer is always right in most cases and when you receive multiple complaints about the same issue it should be addressed immediately, not brushed aside with different excuses."