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ILLUSION XPRESS Downtown Playa

3.5 star property
Hotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

In the heart of Playa del Carmen, BFH ATTRACTION Deluxe Hotel, Centro Playa del Carmen is a haven with local cuisine for breakfast and a snack bar to satisfy your cravings. Relax by the outdoor pool or enjoy stunning views from the terrace. With luggage storage and concierge services at your disposal, this hotel's helpful staff will make you feel right at home.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Beach cabanas
  • Free beach club nearby
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Elevator
The current price is CNY230
CNY328 total
includes taxes & fees
May 12 - May 13

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Quadruple Room

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Double Room, Ocean View

Double Room, Ocean View | Minibar, in-room safe, desk, laptop workspace

Double Room, Ocean View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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8.8 out of 10, Excellent, 1,983 reviews
The price is CNY315
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includes taxes & fees
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About the neighborhood

Map
Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO, 77710

What's nearby

  • Central Square - 2 min walk - 0.2 km
  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Playacar Beach - 13 min walk - 1.1 km
  • Mamitas Beach - 19 min walk - 1.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • ‪Yum Yum - ‬2 min walk
  • ‪Cocina Doña Paula - ‬1 min walk
  • ‪Café Andrade - ‬2 min walk
  • ‪cafe guajira - ‬1 min walk
  • ‪La Brocherie - ‬1 min walk

About this property

ILLUSION XPRESS Downtown Playa

When you stay at ILLUSION XPRESS Downtown Playa, you'll be in a great location, within just a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in the outdoor pool, and free perks include WiFi and continental breakfast daily between 8:30 AM and noon. Other features include a snack bar/deli and a terrace. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 37 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • You will be asked to provide the property with a copy of your passport after booking
    • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
    • This property's beach club is 600 yards (550 meters) away.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
LOCAL_PARKING

Parking

    • Offsite parking nearby (MXN 120 per day)
    • Street parking available
DONE

Other information

    • Smoke-free property
    • No alcohol served onsite

Property amenities

Food and drink

  • Free continental breakfast each morning 8:30 AM–noon
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach cabanas (surcharge)
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair accessible
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 37
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Lowered locks/deadbolt
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 35
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices))

More

  • Daily housekeeping (surcharge)
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: MXN 33.94 per person, per night. This fee does not apply to children under 12 years of age.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is offered for an extra charge

Parking

  • Parking is available nearby and costs MXN 120 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, window guards, and outdoor lighting on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, Union Pay

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Xcala Illusion Express Hotel Playa del Carmen

Xcala Illusion Express Hotel

Xcala Illusion Express Playa del Carmen

Frequently asked questions

Does ILLUSION XPRESS Downtown Playa offer free cancellation for a full refund?

Yes, ILLUSION XPRESS Downtown Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at ILLUSION XPRESS Downtown Playa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at ILLUSION XPRESS Downtown Playa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at ILLUSION XPRESS Downtown Playa?

No, unfortunately, but there's street parking available.

What are the check-in and check-out times at ILLUSION XPRESS Downtown Playa?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at ILLUSION XPRESS Downtown Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at ILLUSION XPRESS Downtown Playa and nearby?

ILLUSION XPRESS Downtown Playa has an outdoor pool and beach cabanas.

What's the area around ILLUSION XPRESS Downtown Playa like?

ILLUSION XPRESS Downtown Playa is in Downtown Playa del Carmen, a short 7-minute walk from Playa del Carmen Main Beach and 3 minutes' walk from Quinta Avenida.

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Reviews

ILLUSION XPRESS Downtown Playa Reviews

7.8

Good

8.2

Cleanliness

9.8

Location

8.2

Staff & service

7.8

Property conditions & facilities

Popular mentions

Room
Service staff
Location
Water
Beach
Shower
Restaurant
Bed
View
Breakfast

Reviews

Verified

6/10 Good

Clean, comfortable, and well-located—great for a short stay. The staff are friendly and welcoming. Downsides include very limited TV options and a below-average breakfast. Overall, a decent choice for a quick night.
Sergio, 1-night trip
Verified

4/10 Fair

Although there was supposedly a breakfast nothing was provided. The room was relatively clean. Strangely there were no blankets. The location of the hotel was initially difficult to find as there was no signage. On the whole the location was not too bad only a couple of blocks from major roads and a local ‘restaurant’ to be able to get a breakfast! Didn’t spend a lot of time at hotel as it was more of ‘base’ room.
Kay, 1-night trip
Verified

8/10 Very good

Helpful staff and good location with access to the main tourist strip.
Sam, 1-night trip
Verified

8/10 Very good

Great customer service and the room was very clean
Maria, 3-night trip
Verified

10/10 Exceptional

The staff was very helpful and friendly. The breakfast was really good. Pancakes, bread, coffee and fruit. No noises from the street etc even though it was new years.
Sofia, 2-night trip
Verified

10/10 Exceptional

Friendly staff
Levi, 5-night trip
Verified

8/10 Very good

Amazing location, its a decent room in the heart of the city. Small things were a bit off. My shower leaked a bit and somethings were a bit broken but staff was amazing, kind, and helpful. Happy to assist anyway they could
Ashton, 3-night trip
Verified

4/10 Fair

Not experienced staff
Rene, 4-night trip
Verified

2/10 Poor

Room was on the roof. Pool was very dirty wifi and internet almost never worked .no hot water for days some of the staff were rude didn't care bed was so hard I developed a back ache horrible place
Jacqueline, 6-night trip
Verified

10/10 Exceptional

Great place to stay, excellent location. Very clean, friendly staff. Will stay again
James, 8-night trip
Verified

8/10 Very good

Property was conveniently located close to beach and walking distance to tourist attractions.
Maria Gabriela Mejía, 7-night trip
Verified

10/10 Exceptional

This was one of the best places i've ever stayed in Playa Del Carmen. It was a wonderful stay and in a great location.
Keith, 4-night trip
Verified

8/10 Very good

Hotel has a convenient location
Glorily, 1-night trip
Verified

10/10 Exceptional

Way nice area hotel and being on the top floor we had a great view of the ocean and the downtown area.
Philbert, 7-night trip
Verified

8/10 Very good

The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!
Cláudia, 3-night trip
Verified

8/10 Very good

Nice and spacious. Tasty breakfast sandwiches . Only thing, the safe is not so safe. Technically anyone would be able to open it.
Nancy, 6-night trip
Verified

8/10 Very good

Close to the main drag and walkable to the beach. many good restaurants in the direct neighborhood. also close to town square which has daily eveningmakets. pool is nice, tallest building in the area. not used much. nice quiet place to swim and relax.
Scotty, 7-night trip
Verified

10/10 Exceptional

Good hotel

It was amazing. Great location. Staff very kind. Erwin was amazing. The 10 to 6 am guy from Argentina was amazing as well. Ill stay there again
RALPH, 1-night trip
Verified

6/10 Good

Hotel was clean, modern, and conveniently located, however, there’s a club Nextdoor which blasted loud disco music until 2 am.
Michael, 1-night trip
Verified

10/10 Exceptional

Very Nice Room with Confort King bed! Very clean! I'm Coming Back for Sure. Hotel Stuff very helpful! Super Nice! Not too Far walk to the beach! Fantastico!
Verified

6/10 Good

Shower was cold and ac didnt really work but it was clean and nice
Zachary, 1-night trip
Verified

8/10 Very good

The location is amazing,2 blocks down is 5th avenue where you can never be bored. Beach is also a 2 min walk. My room was clean and comfortable with no issues besides the dead batteries in the television remote. I would stay here again with no hesitation.
Omar, 4-night trip
Verified

6/10 Good

Friendly and helpfull staff. The noise from the streets in the morning will make sleeping well an issue. The where dogs barking, rooster crows and cars honking. Not the hotels fault tho, but good to keep in mind. Location was perfect, close to everything.
Seilan, 2-night trip
Verified

10/10 Exceptional

The staff was amazing, especially Edwin who took a lot of time to help us with our many questions and Ally who went out of his way to help when we had some issues. My family felt at home at BFH, mostly because of them and that convinced us to come back in the near future. Steve Lafreniere and Marcela Jimenez
Steve, 5-night trip
Verified

8/10 Very good

Great location. Very close to the beach , both ADO bus stations , close to Walmart and the 5th ave. Its a place to sleep , don't expect who nows what. The rooms on the pictures look much bigger then in the reality. Staff at the front desk speaks english. Street gets noisy with music at night but hey its a Mexico. Good ,safe location.
8-night trip