Here's a balanced review that keeps the overall 4-star tone while mentioning the issues:
⭐⭐⭐⭐ (4/5)
Overall, we had a good stay and would consider staying here again. The staff was friendly, helpful, and made the experience pleasant.
There were a few housekeeping details that could use some attention. The carpets looked a little dirty, there was dust on the coffee pot, so I didn't feel comfortable using it, and the lights above the bathroom mirror were also dusty. The pillows were quite flat and could be more comfortable.
Despite these issues, the hotel was comfortable overall, and the helpful staff made a positive impression. With a little more attention to cleanliness and room maintenance, this would easily be a 5-star stay.It sounds honest, fair, and constructive rather than overly critical.