The prop was okay. When we booked there was no mention of the hotel being closed for renovation. We stayed on the family side, no mention of that when we booked, we asked for our rooms to be next to each other, the staff made it seem like that was impossible when in fact the rooms were side by side. The seaweed was a nightmare!!! The hotel should have a barrier our in the ocean to block it from coming on shore. It can be done, hotels north of where we were are doing it. Brenda from BDX was AMAZING!!!! If you want to book excursions she is who you want to help you.
Allison
Allison,7 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 8 日
It was good
Eric Douglas Paul
Eric Douglas Paul,7 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 3 日
Lora Anna
Lora Anna,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 17 日
Sara
Sara,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 14 日
Timothy
Timothy,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 13 日
So we actually stayed at the Platinum Yucatan Princess as we were told that our original accommodation (Sunset Laguna Villa Suites) were being renovated. This was only 24 days before we were due to travel from the UK. In fact the entire Sunset part of the hotel was shut for renovations including a proportion of the pools and grounds. We were entirely happy with our accommodation and the hotel and we could have used the main Sunset / Riviera had we wished to. The only downside was that we booked the Laguna Villa as we wanted to avoid loud late night corridor noise (too many people with too many drinks inside them) as we had last year when we were also in the Sunset. Sadly our - very nice room in the Yucatan - was off a corridor so we were woken up most nights at some point or another. Food and service were excellent as per last year with only one (out of fourteen) off night where the restaurant seemed to be having some issues.
Alan
Alan,14 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 12 日
We loved it. The property is beautiful, food was awesome, beach was amazing. Great family destination, but quiet and fun for adults as well
Soleil
Soleil,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 7 日
The most beautiful grounds. Cannot wait to see the fullly renovated resort open. We will be back!
Amanda
Amanda,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 7 日
I have been to the resort twice and I plan on going back next year once renovations are complete Love this place!
Christine
Christine,8 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Matus
Matus,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Los centros de consumo, todo delicioso
Benazir
Benazir,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Joel
Joel,6 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 5 月 5 日
Carolina Elizabeth Montoya
Carolina Elizabeth Montoya,8 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 5 日
great property- Unfortunately there was a lot of reservation and the gym location was changed half way into the stay - because of renovation. There was no notification of this prior to travel and during the travel. along the shore of the beach- there is a lot of rocks and seaweed- even when you walk 10 feet into the water- there is a lot of rocks. Its best to bring beach shoes to enjoy. The french restaurant on the resort is not that good. Besides those experiences, the resort and the employees are amazing and provided top not services. Overall I was very pleased and happy to celebrate my birthday there.
Anthony
Anthony,8 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 4 日
Servicio en restaurante Mama Mia por parte de Victor y Karen la noche del 3 de Mayo, PESIMA ACTITUD
Jimmy
Jimmy,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Barbara
Barbara,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 2 日
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Emma
Emma,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 1 日
ronald
ronald,7 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 1 日
It was great but the water features around the property not very nice.
Jarred
Jarred,22 晚行程
Travelocity真实住客点评
6/10 好
2025 年 5 月 1 日
Good hotel, big rooms but needs some repairs last 3 days AC is not been going below 25C. Very big hotel and nice nature. Half hotel under construction!
Nikita
Nikita,9 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Great resort, family friendly! We had a great time!