Poor management.
Poor communication among staff.
Staff are unhelpful.
Lack of sense of urgency to address the customer's queries.
Defensive attitude towards complaints.
The presence of blame culture in the management.
A wonderful return to a very special place in the heart of Edinburgh. Great service. Excellent food. Relaxing and comfortable decor and surroundings.
H M DOUGALL
1 晚家庭旅行
10/10
The best stay in the most gorgeous hotel! We couldn't have asked for any more, lovely room, spacious and plenty of facilities. We requested parking which was lovely and secure tucked around the back and a reasonable price considering how close it is to the city! If you stay I would recommend going to the bar, amazing rooms with stunning decor.
Phoebe
1 晚行程
10/10
Un hotel extremement confortable, pas de bruits a proximite de princess street, parfair
Nathalie
2 晚行程
10/10
Simon
1 晚行程
10/10
Boa
Maria cristina
3 晚行程
2/10
Philip
3 晚行程
8/10
真实旅客
1 晚结伴旅行
10/10
Ronan
1 晚结伴旅行
10/10
Virginia
1 晚行程
10/10
Grant
1 晚行程
10/10
Kate
1 晚行程
10/10
Staff were excellent - so accommodating
Scott
1 晚商务旅行
10/10
Ken
1 晚行程
8/10
David
2 晚行程
10/10
Karina
1 晚行程
10/10
James
4 晚行程
10/10
Eilish
2 晚行程
10/10
Great hotel. Fantastic atmosphere and lovely size
David
1 晚行程
8/10
A beautiful hotel with great decor and antiques. Staff all pleasant and engaging.
Sharon
1 晚行程
10/10
Charming property, very festive decorations, quiet location, good service.
Stella
8 晚浪漫旅行
10/10
Very romantic setting with all the christmas decorations. Great rooms, great breakfast and very friendly staff.