To start, check in was not the best and staff were not friendly. The room was not ready when we arrived. I felt like i was annoying the person assisting us because I had to ask questions about amentities because they didn’t take the time to walk us through what our stay and amenities included. They only gave us one card which was old and barely worked. When we got to our room, we had issues with the remote control that controlled the blinds, ac and lights. Also, The phone in the room did not work and we called the front desk from our personal phone, but not one ended up assisting us. Also, the bath room was missing towels and when we asked house keeping for towels, which were still around on our floor, they seemed annoyed.
cristina
3 晚结伴旅行
8/10
Es tan grande el hotel que no se preocupan por los huespedes ya que solicite dos veces tarjetas para la habitacion y solo me generaban una sola.
真实旅客
4 晚商务旅行
8/10
Hotel well locate, nice and very friendly staff, good food.
Daniel
4 晚商务旅行
10/10
Ramon
2 晚行程
8/10
ALEX
1 晚行程
10/10
Kristian
1 晚行程
10/10
Martin
3 晚行程
10/10
Thomas
1 晚行程
10/10
Un lugar cómodo y limpio
Paola
3 晚家庭旅行
10/10
HECTOR F
1 晚行程
10/10
The service at this hotel was absolutely outstanding! The staff went above and beyond to make our stay unforgettable, with every detail handled flawlessly. Highly recommend!”
Moises
5 晚家庭旅行
10/10
Beautiful breakfast and nice rooms
Jacob
1 晚结伴旅行
10/10
Place was gorgeous very beautiful food was great hospitality was excellent
Anthony
1 晚行程
10/10
The location is perfect!!
Jorge
1 晚商务旅行
10/10
Wonderful experience, great location. Excellent staff and service overall. Will be coming back for sure
Marcelo
4 晚行程
10/10
Timothy
5 晚家庭旅行
10/10
Excellent services
mario
2 晚家庭旅行
10/10
Joe
3 晚家庭旅行
2/10
I have being staying in this hotel for the last 4-5 years. I always being treated nice and never had any issues. I was celebrating my birthday and my girlfriend gifted me LV imagination and unfortunately was taken from my room. The help that I got from the from desk was practically none. I did enjoy this hotel just we ware if you stay here just lock your item really good. They don’t care if they get stolen
Mynor
3 晚行程
10/10
Miguel
4 晚行程
10/10
The service personnel was amazing, food delicious with a different options
Miguel
4 晚家庭旅行
10/10
Always an excellent stay, this is my favorite hotel in El Poblado, Medellin.
Michael
1 晚行程
10/10
Joos
1 晚行程
10/10
Todo el personal es especial. El desayuno increible. Hay 4 restaurante, bonitos y con mucha variedad, la ubicación es ideal. Cerca de la zona rosa pero lejos del ruido.