Ehh. Mediocre at best. Resort was a little run down but not the worst. We also got talked into buying a vacation package with the Barcelo group, which was fine (also, if you decide to sit in on this presentation, be prepared for 3 hours, not 1.5) but the representatives we dealt with did not hold up their end of the bargain which was supposed to compensate us for our commitment. We were supposed to get a sunset yacht ride as a "gift", but they failed to schedule it properly and we missed out on an experience that we had planned for and looked forward to. Highly unlikely we will ever return to this resort.
Alexandra
Alexandra,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 24 日
Ewwwwwwww (but very nice people)
First, the staff here is amazing! So kind and willing to help however they can. Second, it was only a matter of a few days before a few things told us we wouldn't be back. The food is okay, which means it doesn't take long to be over it. The menu does not change, and when you're there for 8 days, that gets boring fast. The biggest issue however was that it does not seem like the adult pool is treated or cleaned. The other pools looked clear all week but the adult pool was pretty nasty. Foggy and smelly. One guest admitted to us that he'd been peeing in it all week long. We even saw him move away from his group to relieve himself. That's not the hotels fault, but make the need for treating the water all the more important.
真实旅客
7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Amazing staff
Alejandro Ramirez
Alejandro Ramirez,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
MIguel
MIguel,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 16 日
Karina
Karina,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
ERIKA
ERIKA,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Shane
Shane,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 18 日
Faltas en el servicio
Falta mucha variedad de comida en todos los tiempos, demasiado permisivos con los turistas extranjeros y dejando q hagan lo q quieran sin q respeten las cosas de los demas
Guillermo
Guillermo,5 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 12 日
Muy caro para lo qué ofrecen
El hotel tiene lineas telefonicas que nunca contestan. Ascensores en mal estado. Habitaciones viejas pero comodas. Habia una cucaracha en mi habitacion. Toca ir al lobby para organizar todo. Los del manteniento se demoran en llegar. El buffet siempre lleno, para todo una fila. El bar de la alberca se queda sin vasos para atender y es desesperante hacer una fila larga para que al final te digan que ya no tienem vasos. Personas en general amables.
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 7 日
The room was dingy feeling, with stains on the furniture and walls. Paint was peeling in the hallway. My ice bucket was wet and dirty. The shower didn't get cleaned well; it had sand on the floor.
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 6 日
Cristal
Cristal,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 5 日
PESIMA ATENCION EN LA RECEPCION A LA HORA DE CHECKING, SIEMPRE ESTA LA MISMA SENORA QUE ES MUY LENTA ....
LA COMIDA NO ES MUY VARIADA .. ESTUVE 4 DIAS Y SIEMPRE LO MISMO LO UNICO BUENO DEL HOTEL ES LA ZONA DE LA PLAYA QUE ES DE LAS MEJORES EN CANCUN
GERMAN
GERMAN,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 4 日
Thiago
Thiago,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 1 日
Philip
Philip,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Jesus
Jesus,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 29 日
La playa es bonita y la mantienen muy limpia.
No es un hotel realmente de la cadena Barcelo, no se porque le ponen ese nombre, nada que ver.
Olga
Olga,4 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 29 日
There's no variety in the food. Specialty restaurants are for VIPs only. No entertainment.
Angel
Angel,4 晚结伴旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 28 日
The hotel has a beautiful beach and view! BUT the dining offered was not the best, same food served everyday. When checked in, the room given was not properly cleaned and there were roaches in every corner you looked. We reported the incident and got switched to another room that was nice.
Jorge
Jorge,4 晚浪漫旅行
Orbitz真实住客点评
8/10 很好
2025 年 4 月 27 日
Nice p
My wife and I had a wonderful time minus some hiccups that one of the managers Mr. Martin graciously fixed for us, offering a free upgrade and later check out service. The food not too good, but we didn’t starve lol. The beach was amazing! Customer service friendly and helpful.
John
John,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 27 日
The room I stayed in faced the back of the resort, and loud HVAC noises (from the back of the building) could be heard at night even when the room AC was turned on.
The property had a friendly environment, and the staff were mostly respectful and professional.
The snack bar was sometimes empty, and it took a while for the plates to be refilled, which was a bit disappointing.
The adult pool was quite nice; however, some guests did not respect the sound rules and talked very loudly at times.
To get a dinner reservation at the two restaurants, you had to wake up early in the morning and wait in a lineup, which did not feel appropriate for a relaxing vacation.
Amir
Amir,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 25 日
Great place
We had some issues on our first day but a manager named Jose Martin corrected the issues and offered us an upgrade and asked if there was any other way to help us. We appreciated this so much because he took a personal interest in our comfort. We recommend staying here, the view alone is worth the trip.
Michele
Michele,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Excelente y sobretodo el trato del personal y recepcionista