The hotel was under construction the entire time, the place was a disaster. There was never mention of this while booking. The pool was closed, the gym was closed, there was no dining area. Everything in our room was wrapped in plastic and the furniture was chincy. The elevator was wrapped in cardboard for the construction and was covered in obscene writing and drawings.
Kurtis
3 晚家庭旅行
4/10
Joshua
2 晚行程
4/10
Amanda
1 晚商务旅行
6/10
P
Charles
1 晚行程
10/10
Lu Ann
3 晚行程
2/10
Entire place under renovation. No mention of that when booking. Elevator out of service. When checking in the lady kept saying hold on a seconf and walking off, sometimes for 5 minutes at a time.
JASON
1 晚结伴旅行
8/10
Hotel is being renovated. Room was great, but pool and dining area were both closed. The entrance area was a hot mess. Would still stay there again.
Anita
1 晚行程
6/10
John
2 晚家庭旅行
2/10
Jason
1 晚行程
10/10
The hotel was doing renovations. It did not impacts my stay.
Debra
1 晚行程
4/10
The entire place is being torn up for renovation. It would have bern nice to know beforehand. The front desk clerks were sullen and condescending. At this point there are two charges for the one night and they refused to return one of them and told me my bank would have to do the refund. Do now I have a job to get back my money.
Judy
1 晚行程
10/10
Teresa
1 晚行程
6/10
Hotel was in the middle of renovations and there was no mention of this on Hotels.com, the swimming pool was closed, and I am soo glad we did not pick this hotel for that reason other wise I would be more upset. This is the 2nd time where we booked on Hotels.com and there were issues/closures that were not mentioned. Hotels.com really needs to do a better job in keeping up with the properties listed on their site. Just imagine if you purposely booked a property for a specific reason, show up and that service/amenity was not available. What does a person do then?
Christopher
2 晚行程
4/10
No mention that they are under construction
And no pool, no room service, only a makeshift breakfast in a meeting room.
Inexperienced personal for hospitality. Trip hazards everywhere. Hole in the pillowcase
yvette
4 晚家庭旅行
8/10
The hotel is currently undergoing renovation, and the lobby and common areas are dirty. The breakfast was limited, and we only knew that at the moment we checked in. However, the room was great
Emilio
1 晚家庭旅行
10/10
Great remodel. Staff are pleasant
Doris
1 晚行程
10/10
Ricky
2 晚行程
8/10
Tim
2 晚行程
6/10
Staff was friendly. Hotel was being renovated so many of the amenities were unavailable.
Zerahiah
2 晚家庭旅行
2/10
Complete misleading information about this hotel. It is under renovations and no common area things available to use including breakfast area. This is totally irresponsible thing from hotels.com towards guests. I feel like deceived by trusting this over 15 years
BOSU
1 晚家庭旅行
6/10
They where under construction..which we knew before we got there . Really under construction smell of paint pretty strong. Room was nice clean comfortable . At 730am construction worker hit fire alarm by mistake and it couldn't be shut off until fire dept showed up about 15 minutes later
Diane
1 晚家庭旅行
6/10
SAMANTHA
2 晚行程
2/10
真实旅客
2 晚商务旅行
8/10
Renovations going on. Not able to use pool or exercise room. Room was nice. Fresh look. Breakfast was ok but cramped into a small room.