As much as I hate giving this Resort only 4 stars, but after going there for over 7 years, we noticed that the rooms is a little shabby here is the negatives
1- the shower water is controlled, which makes you take a longer shower, and having a rain shower is useless
2- The Hot Tubs by the quiet pool is ice cold, which was a major disappointment this year, not sure if they trying to save money, but it totally angered yes. The other Hot Tubs are always crowded and that area is very noisy. That was not very nice Iberostar
3- The lines to have Breakfast, Lunch and Dinner at the Buffet is absolutely ridiculous, one time we waited 20 minutes. They need to develop a better system
Because of the above we are considering other options next year.
The staff is wonderful, no complains in this area
Nagy
4 晚浪漫旅行
10/10
Best trip EVER
Joshua
5 晚行程
8/10
Great place to stay just wish the food was a little better.
Bernhard Zacharias
4 晚家庭旅行
10/10
Great property, service and incredible food!
Jay
8 晚家庭旅行
10/10
Beautiful property, but a bit over the top. Too flashy and overwhelming. Food was good, and the beach beautiful. Breakfast was incredible in a lovely setting.
Helen
4 晚浪漫旅行
10/10
Outstanding and attentive service everywhere, delicious food, gorgeous property,
Jay
4 晚家庭旅行
10/10
Our entire experience was great.
Elvis
5 晚家庭旅行
10/10
William
7 晚行程
10/10
We discovered this gem about 2 years ago and we continue to return (every time I have booked another resort, I have ended up cancelling and we go back to JOIA/Grand Paraiso, it’s a “sure thing”!)
What makes us such big fans?
-spectacular, over the top facilities and decor (beyond impressive lobby, marble everywhere, gorgeous finishings and fixtures, flowers, lush grounds…)
-All restaurants are air conditioned, with a very high end atmosphere
-exceptional food
-top shelf liquor/masterfully prepared cocktails
-friendly and welcoming staff that go above and beyond
-we have not had problems getting into our desired restaurants
-ample pool chairs with shade options, we have never had to get out early to “compete” for a spot (as is so often the case at other resorts)
We previously were loyal guests at Excellence Playa Mujeres for over a decade (more than 20 trips) but JOIA has become our new “go to”. This resort is packed with repeat guests who have come to appreciate everything that makes this place so special. Looking forward to our return next month!
Kristina
6 晚行程
10/10
Very clean , and nice upgrade facilities , clean beach and plenty of beach chairs, food could be a little better.
Jamel
9 晚浪漫旅行
10/10
Great quality
robert
4 晚浪漫旅行
10/10
Charles
5 晚结伴旅行
10/10
Beautiful property. We had the VIP access and our butlers were good or excellent for our stay. The food options are great. We would highly recommend the buffet and all of the restaurants with the exception of the Japanese hibachi. We will definitely be back.
Alison Chambers
4 晚家庭旅行
10/10
Excellent
Irina
7 晚家庭旅行
10/10
Beautiful resort. Great facilities. Super clean. Good food. I recommend a room with butler service.
John
7 晚浪漫旅行
10/10
Loved the place! All the hope is real. The service is amazing and the food is superb. We loved spending time on the beach. We upgraded the room To build in 70, which was worth it. Many thanks to Cynthia, who taught great classes to all the butlers, angel, Cesar,, The woman whose name I can’t remember. The lady at the star Café who goes by monkey. Daniela at the juice bar - so sweet! Was one of the best trips as far as the resort goes! Highly recommend
anuradha
5 晚浪漫旅行
8/10
Gary
5 晚行程
10/10
Kenya
3 晚行程
10/10
This has been the best All - Inclusive resort that we have stayed at. Will definately be going back.
Christopher Cody
4 晚浪漫旅行
10/10
Inmejorable es la palabra que describe la estancia en el JOIA! Recomendadisimo
Valeria Nathali
4 晚行程
10/10
Amazing place and good location with their own beach. Staff is wonderful as is the food
Owen
10 晚家庭旅行
10/10
Beautiful resort and golf, incredibly kind and helpful staff, and food to die for!
Angel our butler was great and Endrick, aka Senior Fuego, at the Buffet with his table side Flaming Mayan and Mexican Coffee drinks was awesome!