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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

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Experience the ultimate retreat at JOIA Paraíso by Iberostar - Adults Only - All Inclusive, where white sand beaches and crystal-clear waters meet luxurious amenities. Enjoy a massage or body scrub at Spa Sensations, take a yoga class or Pilates session at the health club, and dine on Italian cuisine at one of 20 restaurants. With tennis courts, sailing adventures, and snorkeling excursions nearby.
VIP Access

Reviews

9.4 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • On the beach
  • 20 restaurants and 6 bars/lounges
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Nightclub
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Why we love this property

Beach bliss
White sand beach paradise awaits at this resort. Relax on beach loungers or dive into adventures like snorkeling, windsurfing, and beach yoga.
Work meets paradise
Conduct business in the beachfront conference center, then recharge with spa treatments. Evening entertainment and swim-up bars await after productive meetings.
Culinary wonderland
Explore 20 restaurants and 6 bars with Italian and Japanese cuisines. Enjoy free buffet breakfast and in-room champagne.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite

9.2 out of 10
Wonderful
(24 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 194 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite (Pool Walkout)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite (Pool Walkout)

  • Garden view
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 18 min walk - 1.5 km
  • Maroma Beach - 11 min drive - 5.7 km
  • Punta Esmeralda Beach - 27 min drive - 21.9 km
  • Xcaret Eco Theme Park - 37 min drive - 33.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
  • Tulum Intl. Airport (TQO) - 119 min drive
  • Cozumel Intl. Airport (CZM) - 17.1 miles/27.5 km

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Alberca - Pool - Bar - ‬1 min walk
  • ‪La Fuente -Lobby Bar - ‬11 min walk
  • ‪Restaurante La Plaza - ‬11 min walk
  • ‪Cena Trattoria By El Faro - ‬14 min walk

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

At JOIA Paraíso by Iberostar - Adults Only - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be within a 10-minute drive of Playa Paraiso Golf Course. There's plenty of fun with the 2 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Venecia, one of 20 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious resort include 6 bars/lounges, a golf course, and a nightclub. Fellow travelers like the helpful staff and overall property condition.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to onsite golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

At a glance

DONE

Hotel size

    • 310 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • Children (18 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • Golf privileges
  • On the beach
  • Tennis lessons
  • Beach yoga
  • Pilates classes
  • Golf lessons
  • Kayaking
  • Parasailing
  • Sailing
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Evening entertainment
  • Shopping
  • Pool table
  • Table tennis
  • Bicycle tour information
  • Free use of nearby fitness center
  • Ecotours nearby

Working away

  • Business center
  • 4 meeting rooms
  • Conference center (37835 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • Golf course on site
  • Golf driving range on site
  • 2 outdoor pools
  • An indoor pool
  • Shopping mall on site
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling

Special features

Spa

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.

Dining

Venecia - This restaurant specializes in Italian cuisine and serves dinner only.
Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Bella Vista - This buffet restaurant serves breakfast and dinner. Open daily.
Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Open daily.
La Brisa - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property is professionally cleaned.

Also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, JOIA Paraíso by Iberostar - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, there are 2 outdoor pools and an indoor pool.

Are pets allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

No, this resort doesn't have a casino, but Riviera Gran Casino (25-min drive) is nearby.

What is there to do at JOIA Paraíso by Iberostar - Adults Only - All Inclusive and nearby?

Have fun with onsite activities like kayaking, parasailing, and sailing, and practice your swing at the golf course. Additional recreation onsite includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. JOIA Paraíso by Iberostar - Adults Only - All Inclusive also has 6 bars, a nightclub, and an indoor pool, as well as a sauna, a steam room, and a garden.

Are there restaurants at or near JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, there are 20 onsite restaurants, featuring Italian cuisine.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

What's the area around JOIA Paraíso by Iberostar - Adults Only - All Inclusive like?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive is located a short 14-minute walk from Paradise Beach.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The pools were clean, beautiful, and super nice with many activities and a swim-up bar. (27 reviews)
  • The beach was clean, beautiful, and easily accessible with plenty of chairs available. (21 reviews)
  • The spa at this property offers excellent services, including massages, and a relaxing atmosphere. (10 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Room
Beach
Restaurant
Buffets
Entertainment
Booking
Drinks
Trip

Reviews

Verified

10/10 Exceptional

Service was impeccable; staff was courteous and attentive to all our needs; food was very good; facilities well maintained; our butlers were awesome!
ronald s, 7-night trip
Verified

10/10 Exceptional

Such a gorgeous, clean, friendly, safe property!
Elizabeth, 7-night trip
Verified

10/10 Exceptional

Staff were friendly, a
Gilda, 5-night trip
Verified

10/10 Exceptional

everything was great. This was our 3rd visit to this resort and it never disappoints! Great service, great food.
Sandra, 6-night trip
Verified

10/10 Exceptional

Very nice hotel. Spacious rooms, clean, nice decorations and very courteous staff. The food is good, not memorable but good. The spa facility is very good with a large worm swimming pool, steam room, hot sauna, massage.
Liliana, 10-night trip
Verified

8/10 Very good

Beach and pools are very nice. On-site, sit-down restaurants have good food and quality service. Ocean-front rooms have a great view from the balcony.
Eileen, 5-night trip
Verified

10/10 Exceptional

Clean, high end service. Butler service was worth it exceptional service especially from Paola and Mauro, the best!
GIOVANNI, 7-night trip
Verified

8/10 Very good

We have stayed at this location many times in the past and felt it was a five star experience. Unfortunately, this visit we felt the food quality had slipped a little. The service, staff and pool were exceptional but the food wasn’t as good. Also, we preferred the old way of setting up reservations.
Stacie, 6-night trip
Verified

10/10 Exceptional

Staff was very nice, everything was clean. Everyone was so sweet and helpful. Absolutely wonderful. Restaurants were all fantastic
Edison Paine, 6-night trip
Verified

10/10 Exceptional

Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
alex, 4-night trip
Verified

10/10 Exceptional

Beautiful property and excellent staff! Good quality food and services
Arsalan Arif, 5-night trip
Verified

10/10 Exceptional

The staff like no other Lobby Mirador "May" at the bar is the Best Monserrat and Danian makes the team amazing. The Food is the best . Went to the restaurants and the bufette hands down is better . More variety warmer and the Chefs will show you how to ccompliment your dish to make the experin e unforgetable. Very clean.. the shows are top notch!
Raul, 6-night trip
Verified

10/10 Exceptional

Great beach. Service is excellent everywhere on the property. Food was better than before and it was good before too. The buffets and restaurants had excellent selections. Rooms cleaned regularly. Nothing bad to say.
Harold, 7-night trip
Verified

10/10 Exceptional

We enjoyed the adults only atmosphere, private pools and gym and the butler service!
alison, 6-night trip
Verified

8/10 Very good

One of the friendliest staffs I’ve ever encountered in all my travels and no matter what property you were on within Iberostar, everyone was friendly and helpful in anyway necessary
Our room patio
Anthony, 4-night trip
Verified

10/10 Exceptional

Main pool is clean but freezing. The quiet pool was actually ideal temperature to swim in.
Kristi Noel, 4-night trip
Verified

10/10 Exceptional

Food was amazing, property was clean and just enough for us
Lynnette Ann, 6-night trip
Verified

10/10 Exceptional

Honestly the staff took good care of me during my stay. I would go back any day.
Chen, 6-night trip
Verified

10/10 Exceptional

Staff was great everywhere you went
Robert, 4-night trip
Verified

10/10 Exceptional

What an amazing property and friendly helpful staff. This resort has raised my standards for when I travel. I will definitely be checking out other Iberostar resorts in the future.
Patrick Ryan, 7-night trip
Verified

10/10 Exceptional

Butler service , cleanliness & resort activities
Sakoiya, 6-night trip
Verified

8/10 Very good

The pool was good. The service was hot or miss sometimes.
Steven, 7-night trip
Verified

10/10 Exceptional

Wonderful resort! I would recommend. Great staff, clean, great food and great entertainment. Beach was wonderful and swim up bar was fabulous!
Jessica, 4-night trip
Verified

10/10 Exceptional

We've been to a handful of all inclusive resorts and this was one of our top stays. Super nice staff, good drink selections, beautiful property and if you have a chance to stay in a villa go for it.
Christopher Ernest, 4-night trip
Verified

10/10 Exceptional

Incredible service i highly recommend
Erika Rubi, 4-night trip