Everything about my stay was great, except the parking. It was $42 for valet parking. there was only off property parking other than valet. That didn't bother me. My complaint comes from the fact i was charged the $42 by the hotel and then an additional fee by the parking group. I find the arrangement shady. Be upfront on the total cost of the parking. Say it will be $55, let me charge it to the room and let the hotel pay the $13 to the parking group. To make it clear, this isn't a complaint about $13. This is a complaint about transparency.
Jon
Jon,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 14 日
Emily
Emily,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 14 日
Charronda
Charronda,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 13 日
Kiara
Kiara,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 7 日
Pleasanton pleased
The syay was overall good. We used vallet parking which iverall it didn't work for us. This was our first stay here so we didn't know that there was no parking. So when we needed to get something out of our vehicle the thought of waiting for someone to give us our key was inconvenient for us, other tgan that we love the location because we were able to walk to restaurants. I would recommend but will definitely let them know about the parking.
Laquilla
Laquilla,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 5 日
Not the best valet situation
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 3 日
Holly & Hattie @ Hyatt
Holly
Holly,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 2 日
Kalee
Kalee,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
Shannon
Shannon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
WANDA
WANDA,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Water pressure in sinks and toilet was very low, other than that, out stay was good. Right in the middle of everything.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Family Trip one day-Nice Stay
We stayed 1 night with family and it was nice without any problem.Only Parking chanrge is $42/night and this was extra. Hotel should check if they can include that with stay and not extra on top of hotel tariff.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 30 日
We couldn’t access our room for 1-1/2 hours because the fire alarm system prevented the elevators from working. We had to stay in the lobby. However, we were given a complimentary drink from the bar.
Lauren
Lauren,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 29 日
Brailyn
Brailyn,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 29 日
Can’t work for a short stay.
Overall the stay went well. It was only one night. The pool is very tiny. Seems like a kiddie pool, the guy at the front desk said that’s how most hotel pools in Charlotte are. I wasn’t expecting to pay an extra $45 for parking. It’s basically the only option they have. But the Valet guys were nice and always on time.
Sashagai
Sashagai,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 27 日
Abeni
Abeni,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 27 日
Ralph
Ralph,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 26 日
David
David,3 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 25 日
Ok
I was surprised this hotel had received so many excellent reviews. I thought it was a little bit rundown from wear and tear. The bar was only open Friday night. It was closed for the rest of this day. Breakfast was OK. Coffee was hot. The bed was clean and comfortable, but the carpet had not been vacuumed well. the bathrooms needed a better scrubbing. The price was reasonable. The location was good. Parking is very expensive at the hotel and also in the lot, but we felt safe and the area was walkable.