澳门喜来登大酒店

早餐很豐富

The room is bigger, Comfortable and clean. The food is very good. I like it. I will back again.

入住后收了1000葡币的定金，说两周后退还，现在已经将近1个月了都没有退还，现在看了看当初刷的钱是消费，真是见鬼了。

I was staying in Sheraton almost every time I visiting Macau. But this time…, I was arranged to stay in Earth Tower Rm 2012. I found some foul smell when we entered the room. First we think it was due to non air-condironing. So we switched to high speed fan and cooler temp of the air-con before we went out. But we found still smelly of the room, just like some vomitus inside the room. We have made the request to change the room but was rejected. Also the TV remote not well functioning, overall , this time is bad experience.

Check in 超多人，排左半個鐘。資料又錯誤，等多半個鐘。房間裝修普通；不似五星酒店。早餐超多人排隊，等了很久才入坐。想排隊的話請入住。

交通方便，有公車、酒店接駁車，整體來說都不錯，唯獨房間清潔方面可以再加強

Been waiting for about 45 mins for check-in.Should have more automatic check-in machines rather than spending more than 5 mins on every customer.

當checkin 時，服務員看到我們帶着孩子，為孩子送上一本填顏色的繪本，意義重大，代表第二天起床的時候可以叫孩子去填顏色，不用吵着我們睡覺：）而且孩子10分開心

服务不错，交通方便，但是酒店房间内部设施太陈旧，居住的房间窗帘是破的，这不符合五星酒店的形象

位置很好，服务态度不错，check in 的时候给小朋友礼物，小朋友很开心。提出换高层房间的要求可以满足，并提醒会员可以享受延迟退房的服务。