This hotel changed our booking to other worse hotel when check-in.
We have arrived this hotel on 10/22 morning and then began our daytime tour and waited for check-in. But, when we wanted to check-in the evening, the staff told us there are some problem to their bath and shower facility. Hence, he wanted to change our booking to other equivalent hotel.
However, the other hotel is only 3-star and not equivalent to Aprillis hotel which is 4-star. This hotel didn't provide any refund or compensation to us. And, when we back to Aprillis hotel and argued with the staff, we saw many people completed their check-in and walked around in the hotel. It seemed the problem only occurred to our booked room and nothing to others. It's hard to trust what this hotel said.
This is the worst experience in our Turkey travelling. It seems this hotel is not first time to change customers' booking. We sincerely hope none will meet the same treatment from Aprillis.
Avoid at all costs - not suitable for women at all
Room-had minimal yellow lighting and faced a stairway no sunlight-the hotel manager told me he was doing me a favour- apparently I had booked one single and one double but he had given me a quadruple and a double!I had in fact booked two double rooms. Two days later a smaller room was made available to us which we had to decline as there was no space to even open a suitcase fully!
On the first morning for breakfast-the eggs had finished in the serving buffet we were told this would cost an extra 5 euros however as it was our first day they would give it us for free-Quite a shock as we had already paid for breakfast
The highlight of this trip was when my wallet went missing from my room-it was there the night before and after breakfast as we were leaving the hotel I noticed it was not in my bag-however when I questioned the hotel about this the manager advised me no one apart from housekeeping had been in my room and she had worked there for over six years ... hence definitely could not be a thief!
Final straw was as we were leaving the hotel - on the 1st day we were advised the drinks were free in the room - we actually double checked this with them - as we were in the taxi two men run up to my father and said pay for them and tried to pry open the taxi and get aggresive! Would not even check with the initial person who told us they were free!
Finally the manager had no respect for women at all – almost dismissed all my concerns and did not take me seriously at all
真实旅客
7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Checked us in early which helped a lot. We came from a cruise so we looked forward to early check in and walk to grand bazaar
Beth
Beth,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Muito obrigada a todos os funcionários, vocês são fantásticos! Amei a localização, café da manhã muito bom, quarto também muito bom, tudo perfeito. Os funcionários da recepção nos deram várias dicas, parabéns toda a equipe
Aida
Aida,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 15 日
Great Stay in Istabul
great location - exceptionally gracious and helpful staff
ROSTYK
ROSTYK,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 14 日
Great location!
This is a smaller hotel conveniently located in the old city. The staff were very friendly and very helpful. They gave us great information which made it easy for us to make our plans on what to visit and where to eat. We could walk to most everything including the Blue Mosque.
The hotel is clean and nice. There is a wonderful bar upstairs with great views. The rooms are good size and quite comfortable. We loved having a room where we could look out on the street and feel connected to the area.
We would definitely stay here again.
Regina
Regina,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Das Hotel hat eine sehr zentrale Lage. Der Bazar ist fußläufig sehr schnell erreichbar. Die Bahn (die Haltestelle ist 1 Min. entfernt) fährt zu allen grossen Sehenswürdigkeite und zum Hafen von wo man auch sehr schnell und einfach auf die asiatische Seite übersetzen kann. Leider ist das Hotel sehr hellhörig, aber mit Ohrstöpsel sehr gut auszuhalten. Das Personal ist sehr nett und aufmerksam.Das Essen (wir hatten nur Frühstück) ist ausgiebig, frisch und lecker. Es war für jeden was dabei (inkl. Vegetarier). Wir kommen gerne wieder.
Oliver
Oliver,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 19 日
We had a really great time staying at the Aprilis Hotel. The staff looked after us so well, with such courtesy and kindness. The rooms were very clean and comfortable; the hotel was very central for all of our sightseeing; the breakfasts were plentiful; and the views from the rooftop bar were incredible. The hotel is on the main tram route, with only 10 minutes walk down the hill to Haggia Sophia and the Basilica Cisterns. We stayed here for 12 nights and found plenty to do in and around the city. The staff greeted us with Turkish tea on arrival,. and brought complimentary drinks to our room one night.The breakfast staff were super helpful, and the reception staff were a great help in helping us plan our sightseeing. I would heartily recommend this hotel to anyone.
Jonathan
Jonathan,12 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Excelent Hotel
We had an excellent stay at this wonderful hotel. From the moment we checked in, we were warmly welcomed and attentively cared for by the entire staff. We must especially highlight the outstanding service provided by Tarik and Ercan, who were essential in making our experience perfect.
The hotel’s location is simply unbeatable close to everything, with easy access to the tram and the city’s main attractions, which made our sightseeing even more convenient.
The breakfast is very good. All of this, combined with the friendliness and professionalism of the entire team, made our stay truly exceptional.
We are very happy and will definitely return here on a future visit. Congratulations to everyone for the impeccable service!
Marcia
Marcia,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 4 日
Durguzel
Durguzel,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
Hafize
Hafize,4 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 5 日
MIRJAHON
MIRJAHON,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 2 日
Nice room, spa on site, good breakfast, friendly staff, underground parking garage right next to hotel.
Not high end, not budget.
A nice middle ground room.
I would certainly stay there again
mica
mica,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 27 日
Personnel extraordinaire et gentil! Près de toutes les attractions. Un peu bruyant et manque d aération sinon super
isabelle
isabelle,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 17 日
真实旅客
9 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 13 日
Guzel bir yer
Cok guzel bir otel cok temiz duzenli sessiz. Calisanlarin hepsi cok iyintarik bey berdan bey hepsi cok nazik yardim sever sevecen ben cok begendim
Hande
Hande,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 1 日
The property was good the area was easy to get to travelling was easy very good
Lutfiye
Lutfiye,7 晚行程
Expedia真实住客点评
2/10 很差
2024 年 10 月 21 日
The property cannot be in a better location, but the place is very dated and the room was way too small. Because it was Winter, we couldn’t turn on air or fan, and we were always very hot, having to sleep with window open and noise not pleasant.
Maria
Maria,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 17 日
La limpieza de la habitacion y la gentileza del personal