This hotel changed our booking to other worse hotel when check-in.
We have arrived this hotel on 10/22 morning and then began our daytime tour and waited for check-in. But, when we wanted to check-in the evening, the staff told us there are some problem to their bath and shower facility. Hence, he wanted to change our booking to other equivalent hotel.
However, the other hotel is only 3-star and not equivalent to Aprillis hotel which is 4-star. This hotel didn't provide any refund or compensation to us. And, when we back to Aprillis hotel and argued with the staff, we saw many people completed their check-in and walked around in the hotel. It seemed the problem only occurred to our booked room and nothing to others. It's hard to trust what this hotel said.
This is the worst experience in our Turkey travelling. It seems this hotel is not first time to change customers' booking. We sincerely hope none will meet the same treatment from Aprillis.
We had an excellent stay at this wonderful hotel. From the moment we checked in, we were warmly welcomed and attentively cared for by the entire staff. We must especially highlight the outstanding service provided by Tarik and Ercan, who were essential in making our experience perfect.
The hotel’s location is simply unbeatable close to everything, with easy access to the tram and the city’s main attractions, which made our sightseeing even more convenient.
The breakfast is very good. All of this, combined with the friendliness and professionalism of the entire team, made our stay truly exceptional.
We are very happy and will definitely return here on a future visit. Congratulations to everyone for the impeccable service!
Marcia
Marcia,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 4 日
Durguzel
Durguzel,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 12 月 5 日
MIRJAHON
MIRJAHON,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 2 日
Nice room, spa on site, good breakfast, friendly staff, underground parking garage right next to hotel.
Not high end, not budget.
A nice middle ground room.
I would certainly stay there again
mica
mica,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 27 日
Personnel extraordinaire et gentil! Près de toutes les attractions. Un peu bruyant et manque d aération sinon super
isabelle
isabelle,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 17 日
真实旅客
9 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 13 日
Guzel bir yer
Cok guzel bir otel cok temiz duzenli sessiz. Calisanlarin hepsi cok iyintarik bey berdan bey hepsi cok nazik yardim sever sevecen ben cok begendim
Hande
Hande,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 1 日
The property was good the area was easy to get to travelling was easy very good
Lutfiye
Lutfiye,7 晚行程
Expedia真实住客点评
2/10 很差
2024 年 10 月 21 日
The property cannot be in a better location, but the place is very dated and the room was way too small. Because it was Winter, we couldn’t turn on air or fan, and we were always very hot, having to sleep with window open and noise not pleasant.
Maria
Maria,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 17 日
La limpieza de la habitacion y la gentileza del personal
Manuel
Manuel,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 13 日
Great experience
louis
louis,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 8 日
Beáta
Beáta,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 5 日
Sohail
Sohail,15 晚行程
Expedia真实住客点评
6/10 好
2024 年 10 月 3 日
Decent choice
Decent hotel in middle of Fatih. Good location but with that comes a bit of noise. Windows/walls were pretty thin so could hear street/hotel noise.
Breakfast standard - all in all a decent choice
Laura
Laura,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 24 日
Very nice service
Nabi
Nabi,15 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 9 月 17 日
Louise
Louise,3 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 5 日
It’s a nice location but you can tell the extra paint and the nice decorations were only applied to the lobby and breakfast area. The room itself hasn’t seen much love for a while. The worst part of it, the room has AC but it didn’t cool enough. The room felt like it was 25C all day and all night. Which is better than 32c that was outside but difficult to sleep and be comfortable all day. Only stayed here because of the 3 beds.
Vladimir
Vladimir,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 16 日
Wiehan
Wiehan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 4 月 26 日
staff excellent very accomodating with everything all you need to do is ask and is done - thank you everyone